Machine on FAX, will copy, but won't print from computer
All connections seem to be in place. Have spent too much time trying to find instructions in my husband's office. He is in hospital and unable to tell me how / where. Am working to a deadline. I know this will be a simple matter, but am unable to find the way.
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you must connect the machine with you're computer.you want the fax you must check the you're photocopy machine have a fax board.you want the scan & printing connect the photocopy machine to the computer.(network cable)
Are you trying to print from a pc or do a copy?
Button 11 Fax: Places the HP All-in-One in fax mode and presents the Fax Menu. Press Fax repeatedly to scroll through the options in the Fax Menu. Button 12 Scan: Places the HP All-in-One in scan mode and presents the Scan To menu for selecting a scan destination.
Button 13 Copy: Places the HP All-in-One in copy mode and presents the Copy Menu. Press Copy repeatedly to scroll through the options in the Copy Menu.
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Have you tried to fax directly from the machine? For this you need to connect the phone line to your All-in-One Pixma. Can you copy directly on the machine. If you can do that the machine is not at fault. You do not even need ink for faxing. The next step is to hook the machine to the computer through USB and install the software (drivers and application). Try to print from the computer. If it works then you may have a configuration problem with you connection (Ethernet or Wireless). I will finish with the obvious: Reread the installation procedure patiently. Reinstall the drivers and the application software. Read the router software and use the router management to configure your connection.
Use the Lexmark All-In-One Center application to send faxes from your computer (make sure your computer is connected to a fax modem). From the Creative Tasks section of the All-In-One Main page, click Fax using PC modem. Follow the instructions on the computer screen.
Does the machine print anything? such as a directory or print when making a copy? I rather suspect it does not. When an incoming fax is recvd does the paper get pulled in and come out blank? If so your problem is with printing (or lack of it). Perform head cleaning. Also make sure the black cartridge still does not have its deal stuck on it. Post again if you still have problem.
When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.