Question about HP OfficeJet 7310 All-In-One InkJet Printer

1 Answer

Trouble with Scanner

I have a HP OfficeJet Pro L7650 All-in-One printer and I can not get the scanner to scan documents to my computer. I can currently print to it wirelessly.

When I press the scan button on the printer it says "refer to device documentation for troubleshooting". Are there some set up steps I need to take before using the scanner with my computer? Other people in the office who have used it before are also having trouble with it

Thanks!

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 827 Answers

Hi Elizabeth,
Different post, same message :)
This is a common complaint.. Are you running Vista, by any chance? The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP Pro L7650) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Posted on Jan 08, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can I scan on HP officejet pro L7650 all-in-one


Upgrade ur drivers. Select printer icon n then rt click go to trouble shooting

Feb 13, 2015 | HP Officejet Pro L7650 Printer

1 Answer

Can i replace the ADF scanner optical assembly in my HP Officejet Pro L7650


It is a skilled work. After replacement may critical adjustments should be done with its alignments. Contact any service technician. If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
25405666-yo2qdr1jr1wvgjhrlfzz1z1r-4-0.jpg

Feb 08, 2015 | HP Officejet Pro L7650 Printer

1 Answer

How do i scan a legal size document on hp officejet 6830


You will need to use the automatic document feeder and there should be an option in the scanner software settings to tell it you are scanning a legal document.

Jan 31, 2015 | HP OFFICEJET PRO 6830 E-ALL-IN-ONE PRINTER

1 Answer

HP L7650 Scanner Could Not Be Initialized in Leopard (Not Found)


If you're using Vista, this happens all too regularly with HP printers. I've had a few where I have to uninstall everything then re-install to make things work.
Two weeks later the same thing, same process.
Try downloading latest drivers from HP and see if that helps. HP don't admit there's a problem.
Don't seem to have this problem with Epson printers tho.

Oct 02, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Scanner does not work


You first have to have the HP scanning program running on your computer. When you press scan, it's looking at your computer to see where it will send the image. If you just want to copy you have to use the copy function.

Jun 30, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Computers not sensing scanner via LAN


Scanning over network usually requires software to connect. First go to the drivers page as below. Windows Vista | Windows XP, download the latest drivers (the Full Feature one) as well as the firmware update for the OfficeJet. Plus the "Update" files that's dated newer than the Drivers.
Upgrade the firmware (this will reset all custom settings in the OfficeJet like IP address) with a USB connection.
Run the full feature installer and if there is an option for Networked OfficeJet, then tick it. Also you may need to change/disable firewall for the installer to pick up the networked OfficeJet.
Scanning over the network usually connects with a customized TCP port. And most likely the Windows "Scanners and Cameras" will not pick up network scanners unless it's been defined manually (installer can do this part).

Jun 15, 2009 | HP Officejet Pro L7650 Printer

1 Answer

I have a HP OfficeJet Pro L7650 All-in-One printer and I can not get the scanner to scan documents to my computer (I can currently print to it wirelessly) When I press the scan button on the printer, it...


Hi Elizabeth,

This is a common complaint.. Are you running Vista, by any chance? The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP Pro L7650) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 08, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Scanning Instuctions


go in the my computer option in that place you find our the option hp scanjjet L7650 then double click on this option you will get scanning wizared the you con scan otherwise go to the destop and double click on hp scanning and imaging software then you can change the as you want that seting and you can scan easily

Jun 26, 2008 | HP Officejet Pro L7680 All-In-One Printer

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

128 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96372 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...