Question about HP OfficeJet 7310 All-In-One InkJet Printer

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I have a HP OfficeJet Pro L7650 All-in-One printer and I can not get the scanner to scan documents to my computer (I can currently print to it wirelessly) When I press the scan button on the printer, it says "refer to device documentation for troubleshooting". Is there some set up steps I need to take? Thanks

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Hi Elizabeth,

This is a common complaint.. Are you running Vista, by any chance? The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP Pro L7650) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Posted on Jan 08, 2009

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Hi Elizabeth,
Different post, same message :)
This is a common complaint.. Are you running Vista, by any chance? The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP Pro L7650) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

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