Question about Video Cameras

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Can't upload video from Canon Vixia HG20 camcorder

I just purchased a Canon HG20 AVCHD video camcorder. I have the USB cord and uploaded the software it came with -- Pixela Image Mixer 3 SE Ver. 3 -- but for some reason, I'm not able to upload the footage to my PC. I contacted Canon, and they basically blew me off and told me to contact Pixela... Please help! Any advice is most appreciated!

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  • cornelgl Jan 19, 2009

    I am having the same problem. It's like the computer doesn't see the camcorder. Is there a driver I'm missing or a setting that I forgot? The manual says something about "first time connecting to a computer" but doesn't go into any details.

  • Anonymous Jan 23, 2009

    i'm having the same issue. so far i have found that the USB cord works for photos taken on the camera, but cannot be used for videos. i think the mini HDMI plug is what is needed, so another cord will need to be purchased in order to upload video to the computer. I had the same issue with an older canon camcorder. i don't know if i'm right, though.

  • Anonymous Jan 25, 2009

    I have the same problem with Canon Vixia HG21 camcorder - the software it comes with (ImageMixer™ 3 SE Ver.3) does not really work - it goes "not responding" every time I want to download video files from the camcorder to the comp. Why??? Shouldn't Canon provide some good soft with its products which are not cheap at all?

  • Anonymous Mar 24, 2009

    The video from camera is very slow when shown with the image mixer software. Something is not compatable. Using windows Vista.

  • Bob BC-B Mar 24, 2009

    I have the same problem, very slow. That program is very difficult to download and do any editing. Looking for something else we can put the files in for editing.

  • bostall Mar 30, 2009

    I´ve got the same problem. Tested two different computers, with different OS and both times windows crashes. I´ve also tried to copy the videofiles from the camera into the computer and that was no problem. But the problem is when I try to use for example Pinnacle studio 12 or Adobe Premiere CS3 the video will freeze but the sound continues. This is not good for Canon´s reputation and it is not going to get them better reputation referring to the software developer Pixela who don´t even has websupport.
    A parallell; You buy a new car and the steeringwheel dosn´t work. You contact the car factory for help and they just ask you to contact the company that made the steerinwheel. Not OK in car-business but obvioulsy in Canon camera-business!!

  • ronaldmc Apr 01, 2009

    I have experienced same problem. Canon told me the USB should be USB2 or the camera won't be found. I have several USB2 ports on my computer and have connected to all of them I believe and none work. I am very dissapointed in this camera and shocked that Canon would produce such a shoddy camcorder.

    I did get a small section of video downloaded to my laptop (a new HP Pavillion DV 9000) using the software that came with the camera but it took all night to do so. Completely unacceptable for anyone living in the real world.

  • Anonymous Apr 04, 2009

    Is one of the worst software that I ever seen.
    Full of bugs and most of time not working at all.

  • CRsailor Apr 04, 2009

    I have a new HP pavillion and have not been able to download from the HG 20 to the computer. I called pixela support once & they said take any other dvd playing software off the machine.

    I haven't tried that yet, as I didn't want to remove the hp software originally installed.


  • Anonymous Apr 13, 2009

    i'm contemplating buying the dvd burner accessory so i can rip the videos to my computer directly from a dvd. i am extremely disappointed with this camcorder. what should have been the simplest thing in the world has now become a major pain in the *** and possibly a waste of $600.

  • Anonymous Apr 17, 2009

    I have the same issue. Bought the camcorder in November and now five months later still cannot successfully download good qualtiy video to my computer.

    I have 3 differeent computers some XP professional , one vista - all with the processor requirements etc.

    It took me several days to get the software to recognize my camera - you have to be very careful what order you install the software and connnect your camera for it to "see" your camera.

    I was able to do this with all three computers eventually after many many installations and reinstallations of the software. The problem now is that any playback of the video either on the Pixella player or on Pinnacle is very rough and choppy. Sound seperated from video and video is so choppy that it seems like many frames must be missing.

    After 5 months I have almost run out of hard drive on my camcorder and cannot save any footage. I have called Canon who told me that if the video runs well on playback on the camcorder it is not a Canon issue it is a Pixella issue.

    Pixella says to turn off internet connections, uninstall virus software, uninstall any video editing or dvd burning software. Will try all that but don't have alot of hope.

    This is very user UNFRIENDLY! Do not buy this camcorder -- looks good in the shop but is pretty much useless once you buy ti and try to save any video!

  • grassmaster Apr 17, 2009

    Same as above. I can't get the computer to see the camera. All I want to do is get the video off the comcorder. Surely there is a driver out there that can do this. HELP!

  • sillynorvell May 03, 2009

    Can't upload video from Canon Vixia HG20 camcorder to a mac



11 Answers

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My knowledge in video editing is limited, but here's what I could dig up.

m2ts is also referred to as AVCHD, (MPEG4) a high-def Interlaced format which most computers cant render properly since most computers render in progressive format. You have to convert it to MPEG2, AVI, WMV, MOV or other movie file types in Progressive mode, a process known as "Deinterlacing" in order to edit it. Depending on how big the file is and how fast your computer is this could take several hours. Also, you cant view AVCHD files on normal televisions, you need a high-def TV.

If you want to edit high-def videos with post-effects and music etc, for dvd or blue-ray, you'll need a more powerful computer. The "recommended" minimum is a 64bit dual core processor, windows vista 64 bit, a seperate 500Gb or bigger hard drive and at minimum, 3-4Gbs of RAM with a high-def TV monitor. (1080i) Rendering High-Def videos is process heavy and can take up to 12+ hours to render a single 30-60 minute video with post-fx like music, logo's etc. The reason you need a 64bit processor and 64bit windows is because regular XP and Vista wont recognize more than 3Gb of RAM.

You could get by with a 32bit dual core processor and 2 gigs of RAM on windows XP, it's just going to be slower. You will still probably need a high def monitor if your going to edit in high-def mode.

High-def is new technology to mainstream consumers. Supporting technology hasnt caught up yet including most software--however most of what I read stated that Sony Vegas Platinum can do this pretty well.

Your camera is capeable of recording in progressive mode. You'll have to read the manual on how to do this. This will record it in standard mode which is not high-def. (For future reference)

To sum it all up, the camera's technology is more advanced than most PCs. I downloaded AVS Video Converter and converted the AVCHD, (MPEG4) a high-def Interlaced format to HD Video 720p: WMV9, 7000 kbps....... on the drop down screen of the AVS program. I now can view my videos in Progressive Standard mode with NO choppy play back or problems. Please note that 720p is a non digital standard Television view.

Hope this helps.

Posted on Jun 15, 2009

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The software is very specific on what order you connect camcoder to PC.

1) Turn on your PC
2) Plug the power to the camcoder
3) Set the camcoder to video replay mode (the blue play icon)
5) plug the USB cable to your PC
6) TURN ON the camcoder now - almost when your camcoder makes the blink sound, your computer will recognise the camcoder!

If this does not work, try shutting down your PC, and your camcoder. Try again

Posted on Aug 06, 2009

  • jack_heng Aug 29, 2009

    Follow up to my solution for PC to recognise your Canon HG20 camcoder. (Note: You will of course need to also install the software that came with the camcoder.)

    Once you have downloaded the videos from your camcoder using the software provided "ImageMixer 3 SE", I found that using another video editing software has more features and is easier to use to create my own moveis and DVDs. I purchased Corel VideoStudio Pro X2 - not expensive at all. I am using Windows Vista Premium 32bit, 2gb memory with NVIDIA 8600GT 256MB video card and Intel Core 2 Duo 2.33GHz processor - pretty common configurations nowadays - by far not any super gaming or video editing PC!

    The video editing was very quick and I had no performance issues. The video quality produced on DVD replayed back on my TV was very high quality, of course this is thanks to the camcoder's ability to record the videos at such high quality and precision. My settings were on MXP/CineMode




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After 10 hours wading through forums the issues was resolved on my system ensuring that the camcorder is plugged into a USB2 port. I made the mistake of assuming that the front ports were until I checked them. The only other differing thing is my camcorder is the HF200.
Great camer/corder **** instructions and support from pixela.
Hope this helps

Posted on Dec 13, 2009

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I've lost count of how many times I've heard people complaining that the software hasn't caught up with the hardware. That’s the case we stand with AVCHD camcorder. And seems the only thing we can easily do with the AVCHD video is to play it on an HDTV, direct from the camcorder. Isn’t there any easy way to playback and edit the AVCHD (m2ts, mts, ts, trp).

If you have not been able to take advantage of the AVCHD file format or still got no luck to get it out into the world to playback and edit. AVCHD Converter for Mac should be the matured software you’ve always been looking for. The software includes all the necessary codecs needed to transcode the AVCHD to .mov, mpeg-2, mpeg-4, DV, avi, mpg, wmv, flv, asf, 3gp and mp3, etc so that they can be workable with Quicktime, iMovie, Final Cut Express/Pro on Mac.

AVCHD Converter for Mac is able to run both on Intel Processor and PowerPC, and the smart built-in player can easily playback AVCHD files on Mac with high visual quality. Mac AVCHD converter has simple yet powerful video editing capacity that allows you to trim, crop, add effect and merge files into one. You can also adjust aspect ration to widescreen 4:3 or16:9, and tweak resolution, bit rate, frame rate, depending on your project.

Posted on Sep 09, 2009

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Don't panic OK. Download all the necessary softwares and you will have a Image Mixer player downloaded. You don't need to delete all the other players as well from your comp. so don't panic...
After you downloaded the Image Mixer Player go to your files in the camera with computer and in STREMS folder you'll see all your movies. Click any of them and probably it will say the files cannot be played, do you want an Internet click OPEN WITH and select Image Mixer player VOILE LA!!!! Later on download a XILISOFT converter which can convert your MTS files virtuaally to all the others.... SALOMAT BOSHED!!!

Posted on Oct 01, 2009

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Don't know if any of u guys already sloved this problem. I just bought it this week, and was having the same problem like u guys few minutes ago. It's ok to upload the pictures, and can't upload the videos from the camcoder. The anwser is , when u're uploading the video u have to plug in ur camcoder to the power outlet. So stupid!!! It works now. Don't know why Canon ppl doesn't even know this. I wend to Canon's website in China, it shows this solution there tho.

Posted on Jun 11, 2009

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I had the same problem with a new HG21, and as Gotago (Solution 6) suggested, a change in USB port gave instant success!

Thanks for removing the frustration! (Only wasted about 3 hours!!).


Posted on Dec 31, 2009

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I just went to the software support page and updated the new software and it worked.

Posted on Dec 21, 2009

    ETOnLALA Dec 27, 2009

    I have the same problem, but I had a flashing USB icon on the LCD. I just realized that I had to go into settings and switch the USB connection setting to PC/Printer. Also like everyone said must be connected to the AC power supply.


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I had this problem. my computer won't recognize the camera until i plugged in the compact power adapter. So in addition to the USB cord, plug in the Compact Power Adapter after you've chose pc/printer on the camera (it's in the instructions). It wont work if you don't do it in the right order.

Posted on Dec 16, 2010

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I changed the USB port and it finally recognized my Canon Vixia HG20

Posted on Nov 30, 2010

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I agree(Solution 6) , i just free download it and have a try, really a good one, thinks!

Posted on Jan 05, 2010

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I have mislaid my version of image mixer for sony camcorder DCR-DVD100E. Is it possible to dowload from site

i'm really sorry the supplied imagemixer software was designed and created by a 3rd party software company commissioned by sony called pixela, this software is not available for download from our website (due to copyright conecrns):
and its not available form the pixela site either (all they have are updates w/c requires a full installation of the software to make it work):
...anyways if your computer is using a windows vista or 7 OS, this software is useless and compatible (so there's no point in purchasing it). but if it's windows xp and you would really like to purchase the software try to check w/pixela (1-800-458-4029) if you can purchase a replacement software from them (make sure you tell them it's a dcr-dvd100E-european model).
...or other options for importing files check this:
hope this helps. thanks:)

Aug 25, 2010 | Video Cameras


Flawlessly solve questions-Canon HG20 MTS to iMovie 9 with retain best quality

Flawlessly 1080/60i MOV for iMovie-Converting Canon HG20 MTS files to AIC MOV for iMovie

I have a Canon HG 20 with an internal 60GB hard drive. I am using the Mac OS X 10.6 Snow Leopard and iMovie 09. The apple website says that this camera is compatible with iMovie and even sells it on it's website. When I open iMovie and import the .mts files to iMovie, it prompt an error. After google search, found if I want to edit Canon HG20 1080/60i .mts video with high quality for iMovie 9 on Mac, must to convert Canon HG20 1080/60i .mts files to MOV for iMovie 9 before editing.

And as we konw, Apple Intermediate codec is one of the apple built-in codecs, while others could be Apple DV/DVCPRO - NTSC, DVCPRO50 - NTSC.So convert hg20 mts to aic mov is the best choose. Therefore i need mts to aic converter. Aunsoft Final Mate for Mac is the recommended camcorder software to convert AVCHD to apple compatible formats.

Here is the step-by-step guide to quickly convert Canon HG20 MTS to Apple Intermediate Codec 1080/60i (*.mov) with highest quality for editing in iMovie 9 on Mac.

Step 1. Directly download 24Mbps .mts files from Canon VIXIA HG20 to Aunsoft Final Mate for Mac.
Turn on Canon HG20 camcorder and connect it to computer via USB cable, then launch Aunsoft Final Mate for Mac from Application folder. With built-in wizard, you can easily to capture Full HD .mts files from Canon HG20 camcorder to the program. Select "Import" instead of Backup to quickly capture videos from camcorder. You can find imported videos under "Camcorder Tab" in the main interface of Final Mate for Mac.

Step 2. Create a Movie for Converting Canon VIXIA HG20 MTS files to AIC MOV.
Just select one or multiple video files you would like to convert and then drag and drop them to Movie tab. In this way, a Movie for conversion will be created.

Step 3. Export AIC MOV video file.
Click the Export button and choose iMovie and Final Cut Express > Apple Intermediate Codec (AIC) (*.mov) to choose export format for further editing in iMovie. In this way, all video clips will be merged as one single movie for convert to iMovie.

Tips: You are free to set/adjust output MOV files parameters (Bit rate - high quailty, Frame rate - 60, Resolution/Size - 1920 x 1080, channel - 5.1 channel) to make a good output quality. With this set you can get a Flawlessly 1080/60i MOV for iMovie.

Step 4. Click OK to start converting.
Click "OK" to start converting Canon HG20 MTS files to AIC MOV for iMovie .When the conversion is finished, you can import converted mov to iMovie without rendering and edit high quality videos from Canon Vixia HG20 24Mbps mts on iMovie Mac.

Tips: The Canon VIXIA HG20 boasts 1920 x 1080 Full HD, and has a CODEC capable of recording 24Mbps -- the highest AVCHD bitrate --through Canon's own Full HD CMOS Image Sensor and advanced DIGIC DV II image processor. Final Mate for Mac also can lossless split/cut and join/merge Canon HG20 Full HD MTS on Mac with no compression.

on Jun 20, 2011 | Sony Alpha DSLR-A580 Body Only Digital...


MTS to iMovie Converter for Mac---Convert/Import MTS, M2TS files to iMovie for...

1. 'Best software to convert AVCHD / .mts files for editing on Mac / iMovie?'
2. 'My Sony HDR-CX110 camcorder records videos in MTS format. I want to change it to iMovie on Mac OS?'
3. 'Importing raw .mts files into iMovie 09 for mac? I'm working with a Canon Vixia HG20 HD camcorder, Mac 10.4.11, and iMovie HD 6. The camera is not recognized by iMovie. ---From Yahoo Answer

If you got some MTS files recorded by AVCHD camcorder like Sony Handycam, Canon, Panasonic, JVC. You would be frustrated that MTS, M2TS files cannot be compatible in iMovie on Mac. iMovie, a video editing software application, offers Mac users to edit their home movies in DV, HDV, MPEG-4 formats directly. So to import MTS, M2TS files to iMovie for editing, you have to convert MTS files to iMovie MP4, DV, etc.

Doremisoft Mac AVCHD Converter is designed for you to convert M2TS,
MTS files to iMovie MP4, and allow you to transfer AVCHD MTS, M2TS files to MOV, M4V, AVI, MPEG-4, 3GP, FLV etc. Then you can import MTS files to iMovie on Mac OS for editing. Besides, With this AVCHD Converter for Mac you also can convert and import AVCHD MTS, M2TS files to Mac iTunes, iDVD, FCP, FCE, iPod, iPhone, iPad and other popular players such as PS3, Walkman, Blackberry, Palm, Zune, etc.

How to Convert/Import MTS, M2TS Files to iMovie MP4, DV?
Step1: Upload MTS, M2TS Files to MTS to iMovie Converter for Mac
Click "Add File" button to add MTS, M2TS files from your Mac hard disc. And you can import several MTS/M2TS files one time.

Step2: Set Output Video Format for iMovie
Click the small down arrow at the very right of the "Profile" to open the Profile drop-up list to select MP4, DV as output video format for iMovie Mac OS.

Step3: Start to Convert MTS Files to iMovie
Click "Start" to convert MTS, M2TS videos to iMovie. After converting finished, you can edit your converted MTS, M2TS files with iMovie as you like.
Ralated: How to edit AVCHD(MTS, M2TS) on Mac OS?

on Sep 21, 2010 | Computers & Internet

2 Answers

Capture video from Canon Vixia stopped working with iMovie

Video files come from Canon Vixia hg20 are in AVCHD format and this is a format which is difficult to be imported and edited by FCP and iMovie. So you have to convert AVCHD files to other easily edited video format, like FCP and iMovie preferred MOV format.

As for AVCHD Converter, have a try Aunsoft MTS Converter for Mac which is is a powerful video converter, player, editor for Mac and Windows. It can play many various movie files; it can encode movies to many formats, including iPod; it can cut, trim and join movies.

You can use this program to open and play most movie formats transport streams; edit them with crop and Trim;export them to QuickTime, AVI, DV and MPEG-4 files with more than professional quality, so you can easily import them in a DVD authoring tool, and use them with many other applications or devices.

May 10, 2010 | Canon VIXIA HG20 DVD Blu-ray Camcorder

1 Answer

Thumbnails not loading in Imagemixer library. File names

I have the HG20 that had the same problem. I called Canon support (very nice) turned out that I was using the USB port on the front of the computer. Disconnected and used the USB port on the back of the computer (motherboard) now everything is working fine. Apparently there is a USB hub problem when using the front USB ports. Hope this helps.

Jul 24, 2009 | Canon Video Cameras


How to convert m2ts/mts/ts files to MP4, MOV, AVI, DV, FLV, etc with AVCHD...

You just purchased an AVCHD Camcorder like Sony Handycam SR7, Panasonic HDC-SD9 or Canon Vixia HF10 and shot some AVCHD video with .mts, .m2ts or .ts file extension. AVCHD is the new high definition video format for video cameras, which stands for Advanced Video Codec, High Definition and is jointly developed by Sony and Panasonic. Besides, JVC and Canon manufacturers are using AVCHD for their high definition consumer video camcorders.

The AVCHD files is not publicly availabe and hard for play back on QuickTime Player or iTunes, and there are times you just can’t import them to iMovie, Final Cut Pro or Final Cut Express to do thevideo editing stuff. So you really need a software to read, conver and edit the videos. Doremisoft Mac AVCHD Converter can solve all your problems with best quality to transfer/convert and edit your HD videos.

How to Convert AVCHD video to mac formats freely? Part One: TransfeAVCHD(.mts, .m2ts or .ts)files from camcorder to your computer.
Connect the camcorders to the computer with a USB cable and copy the videos that you need to convert and edit. Then save the AVCHD file on your PC’s hard drive.

Part Two: Convert and edit AVCHD video with doremisoft avchd converter mac.
1.Free Download and Run avchd converter for mac Software. Once the download is complete, run the file "DoremisoftMacAVCHDConverter1.01.dmg" to install. After the application has been installed, follow these directions to convert your AVCHD video file(s) into a format that is compatible with your desired media device. Take a look at the interface of Doremisoft AVCHD Video Converter for Mac below.

2.Open the Doremisoft Mac AVCHD Video Converter and Click Add Files to load AVCHD files for mac osx AVCHD format conversion.

Tips: It has an easy-to-use interface, and it will support most popular file formats, including iDVD files. In addition, it includes a batch converter, so you can convert multiple files with one click of a button.


3.Click Profile drop down list to select output format so that you will know where the converted file(s) will be placed. (Use the Browse button to navigate to the desired location.)
e.g. Select MPEG-4 movie format for edit AVCHD video in iMovie
Select MOV Format for play AVCHD with QuickTime player
Select FLV format for upload to YouTube, Flash Player
Select AVI format for Windows Movie Maker, Windows Media Playe
Free AVCHD video to SD MP4 Mac software and convert mts or m2ts files to most popular video players,like iPhone, iPod, etc with supporting Mac iMovie, FCP/FCE editor.

4.Click Start Button at the bottom of the window to Convert AVCHD video to MP4 or other video audio format.
Tips: You may change other output settings by clicking on the Settings Options button or the Edit Output button.
5.Click Open button at the bottom of the window to find the converted AVCHD movie files.

6. Copy the converted camcorder video to your iPhone, iPod,etc and enjoy it.
Connect your iPhone with your computer, copy the converted camcorder video (MPEG-4(*.mp4) to your iPhone, so you can enjoy it on-the-go.

Part 3: How to upload camcorder video to YouTube?
Follow part 2, all you need to do is converting the camcorder video ( MTS, M2TS, TS, TP, TRP) to FLV format (YouTube video format), then login to YouTube, upload the converted video (flv format video) to YouTube.

on Jul 20, 2010 | Cameras

1 Answer

Burned video disc does not play on home DVD player

Did you burn the disc as AVCHD or DVD...if avchd will only play on blu ray avchd compatible players or ps3 , If dvd should play fine

May 20, 2009 | Canon VIXIA HF100 Flash Media Camcorder

1 Answer

I lost my image mixer software for my canon fs100 anybody can help me out?''

Download from here :

Or go and select ur OS and get Image Mixer from here :

May 15, 2009 | Video Cameras

3 Answers

I have a canon hf10, I can't open the m2ts videos

Don't use the card to copy to computer put the card in the camcorder and use the software provided if you have a pc to import into pixela or a more advanced editing software that is avchd compatible...will do the trick...

Apr 26, 2009 | Canon VIXIA HF10 HDV Camcorder

1 Answer

Sony driver update

You can down load the driver for vista of sony DCR- DVD 100E/DVD 200E from the following links

This chart provides compatibility information for software that ships with Sony digital cameras and camcorders.
Note: Not all software applies to all models. If uncertain, please refer to your product manual to determine which software came with your model.

Software Compatible Additional Comments Movie Shaker™ software Ver 3.1 for MICROMV camcorders No N/A Nero® Express 6 No N/A Pixela ImageMixer™ for HDD Camcorder No Please update to Picture Motion Browser Ver. 2.0.11
Note: This software is not applicable to all models. Pixela ImageMixer Ver 1.0 No N/A Pixela ImageMixer Ver 1.5 No N/A Picture Motion Browser Ver 1.1 Yes Some behavior may be different from that of the previous Windows XP operating system environment. *3
Please install the update program for Windows Vista. Picture Motion Browser Ver 2.0.01 – 2.0.06 Yes Some behavior may be different from that of the previous Windows XP operating system environment. *3
Please install the update program for Windows Vista. Picture Motion Browser Ver 2.1.00 – 2.1.01 Yes N/A Pixela Picture Package™ software Ver. 1.0 – 1.7 No Please update to Picture Motion Browser Ver. 2.0.13
Note: This software is not applicable to all models. *2 Pixela Picture Package™ software Ver. 1.8 No Please update to Picture Motion Browser Ver. 2.0.12
Note: This software is not applicable to all models.
    *1 It is not possible to save RAW files in the SRF format with the Image Data Converter SR software.
    *2 It is not possible to create a Video CD using Picture Motion Browser.
    *3 Examples of behavior variances:
    Display -
    • The Picture Motion Browser short-cut icon may become a Windows-standard icon.
    • The tooltip information window may not be transparent.
    • images may not be displayed properly in the browser window while playing back movies.
    • Some images, character, and icons may not be displayed properly.
    Sound -
    • The volume control bar in the browser may not be operational when playing back movies.
    • While playing back movies the sound may not be output.
    Other -
    • Some folders, such as public folders, cannot be registered as Viewed folders.
I hope this will solve your issue.

Good Luck

If my solution proves useful please accept it.


Mar 30, 2009 | Video Cameras

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