Question about Maytag Neptune MAH9700 Front Load Washer

1 Answer

Broken Spring Support - Frame has broken

The drum is help up by 2 springs. On one side the spring has torn away from the frame. The technician has never seen this occur. Maytag is saying its not a defect but it can't be fixed as the frame/cabinet is all one unit.

Has anyone else been through and received "goodwill" from Maytag?

Thanks Dan

Posted by on

  • Anonymous Jan 19, 2009

    I don't think that we are alone. I just found the same problem with my washer. Fortunately I am capable of making a bracket to fix the spring support.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Maytag Master
  • 19,396 Answers

I don't know, things work different with Maytag customer service over here.

The cabinet can be replaced with few hours work to reassemble the machine, the problem is that the part cost is no less than $200. See here.

Call back Maytag , get upset and complain, if the machine had not received any external damage, then this is a factory defect.

Posted on Jan 08, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Drum suspension failure


The suspension spring of the drum has come off and this means that the drum is hanging off the center.
The drum is hung with spring and shock absorbers and if one side has come off it will be off balanced. The springs are hung from the corners of the BODY FRAME. Check this out, replace spring if the end had broken or also you can use a good plier to extend the spring head to be clipped.( if broken)

Dec 30, 2012 | Asko WL6532XXL Washer

1 Answer

The drum is wobbling and banging in the high spin cycle and it does not matter what size load is in the machine. Can I inspect the drum and guide rollers "if any" by removing the front panel?


no you cant. to inspect it, remove the top panel. You probably have a broken or un hooked suspension/stablizer spring on the left or right side of the drum frame housing.

Mar 27, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

My kenmore topload washer has always had excessive noise and vibration. we always try to balance the load but it doesn't seem to make any differance. while it's agitating i can push down on the top of it...


Although these machines typically have a number of snubber pads and suspension springs to hold the super structure in place. Inside the cabinet (just off center at the back) attached to the lower frame and the assembly is a levelling spring, 62597.

Its possible the spring is broken but its also possible it has worked its way thru the frame. If thats the case I normally just drill another hole very close to the orginal and replace the spring.

Hope this helps.

Nov 23, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

I have an 14 month old LG wm201cw front loader washing machine. The drum is out of alignment, like a spring on 1 side broke. the parts breakdown shows 2 springs. I see 1 spring ( right side looking from...


There are brackets or springs called "dogs" that keep the machine aligned up. If the springs and dogs are in good shape and are still intact, then check you tub bearings and coupler to see if it is loose, or has a broken seal.

Here is a machine that is close to the same as yours. You can look at the manual here:

http://www.partselect.com/AdvancedModelSearch.aspx?ModelNum=LWM201W&mfgModelNum=&fkMfgID=1

Aug 16, 2010 | Washing Machines

1 Answer

Tub gets easily out of balance when washing towels or jeans.It pounds enough it walks across the floor


there are three or four balancing springs under the drum attached to the frame and drum carriage chances are that one of these springs has broken or come undone they only realy do alot during the spin cycle if you are ambitious turn off the water and unplug the washer pull the back off and have a look see underneath if you do find a broken spring with a pair of pliers bend a new loop in the spring and hook it back up Good Luck

Oct 13, 2009 | Washing Machines

1 Answer

"whole new machine" per technician-STILL shakes uncontrollably


I had the same problem. I fixed it but not sure how long it will last. There are two load balancing springs one on either side of the drum. In my case one of them was apparently assembled without the plastic bushing where it attaches to the frame of the washer. This caused the spring to wear a slot all the way through the sheet metal and fall off. This left one spring attached pulling the drum to one side causing an unbalanced load. I ordered a new plastic bushing and spring online for about $40 for both. I then used JB Weld to fill in the gap where the sheet metal was worn through then reassembled with new parts. Been fine now for about 6 months.

Mar 24, 2009 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

Kenmore 110.20722990 Sub-frame leans


Check the Vibration damper rods to be sure that...
1. They are there and mount is solid.
2. If they are broken in 1/2.
3. The plastic knuckle mounts are not missing/broken.
4. There is oil in the shock absorber/spring section of the rods.

Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.

Replace/repair as necessary.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jan 28, 2009 | Washing Machines

1 Answer

Leaking water after spin


the most common issue i have had with your problem is a spring wears threw the hole made for it .if so drill a new hole next to old you can even bend the end of the spring tab in a pinch.but if its broken you should purchase new spring.to look at your washer innards,[this is for most models some have sound damping material at the bottom]pull your washer away from the wall and tilt back ,then you can see underneath.the spring im speaking of is in the back.left,middle.its running vertical from the tub frame to the washer frame.there are other possibles but that's the most common.if you need more help please feel free to email thew fixya web site God bless, tom

Jan 23, 2009 | Kenmore 22422 Top Load Washer

2 Answers

I need to replace the door lack how do i do it??


the front boot can be pulled off from the front to get to it

Nov 25, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Bosch Washing M/C WFL-2050


Hi,

Think of the springs as the suspension of a car, their purpose is to provide even spacing/position of the tub/drum relative to the frame/chassis. If you can get an exact duplicate of the spring from the manufacturer, then there would be no need for an alignment. If however the new spring is not identical, then there would be unevenness in the pulling/tension and/or probably even in the position/alignment. Might I suggest replace all of the springs if not an exact part from the manufacturer, this is to assure even pull/tension and hence no need for an alignment.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.


Jun 22, 2008 | Bosch Washing Machines

Not finding what you are looking for?
Maytag Neptune MAH9700 Front Load Washer Logo

Related Topics:

67 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...