The drum is help up by 2 springs. On one side the spring has torn away from the frame. The technician has never seen this occur. Maytag is saying its not a defect but it can't be fixed as the frame/cabinet is all one unit.
Has anyone else been through and received "goodwill" from Maytag?
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You will need to jack up the truck by the frame on the side that has the broken spring not by the axle. Then when the tire is off the ground loosen the leaf retention bolts that hold the spring to the axle remove the broken spring and replace it. Side note have a good set of jack stands to support the vehicle while you work on replacing the broke spring never trust a jack they can give away at any time.
NOT a real good idea to drive a vehicle with a broken frame. It's not safe. It will affect the drivablity of the vehicle, including the steering and braking ability. Better to take vehicle to a welding shop to see if the frame can be repaiered.
The suspension spring of the drum has come off and this means that the drum is hanging off the center. The drum is hung with spring and shock absorbers and if one side has come off it will be off balanced. The springs are hung from the corners of the BODY FRAME. Check this out, replace spring if the end had broken or also you can use a good plier to extend the spring head to be clipped.( if broken)
You probably have a broken torsion spring. If you have a spring on a shaft above the door (usually 2 if it is a double door) then you have a torsion spring. From this shaft you have a 2 cables wound on a drum going down to the bottom of the door. If it is a single door, then this cable will be loose. If you have a double door, then most likely one spring is broken. This allows the door to open slightly, until one side is trying to lift(good spring) and the other side cannot (broken spring) Unless you are an EXTREMELY CONFIDENT DIYer then you should leave this do a door repairman as winding a torsion spring is dangerous, and can break bones or even kill. Now if your door has extension springs on each side of the track,with a pully and cable, then these can easily be replaced yourself. Check that cables are connected to the springs and the door and that one didn't break or come loose or cable off pully and binding.
There are brackets or springs called "dogs" that keep the machine aligned up. If the springs and dogs are in good shape and are still intact, then check you tub bearings and coupler to see if it is loose, or has a broken seal.
Here is a machine that is close to the same as yours. You can look at the manual here:
there is a spring that connects to the side of the door (both right and left) than connects to the holes on the bottom of the dishwasher frame. These springs have either fallen off or broken. To see the area where they connect you will need to remove the very bottom panels below the door. Look at the frame where the leg height adjustment screws are and you will see several holes in the frame the springs will most likely be right there and just need to be reconnected to the frame itself. If the springs are not there then the springs will more than likely be right at the bottom left and right side of the doors. These springs should be set in the 3rd hole back from the front if the door drop is still too fast set the spring further back on the frame.
Check the door springs. One or both may be broken. Remove bottom panel and look to the right or left sides for the springs. If broken, just replace the same. One end of the spring hooks into the door hinge assembly and the other end hooks into the base of the frame. You should be able to see a hole in the frame to hook the spring as you will also see a hole in the hinge assembly. Easy fix. Just have to know where to look.
there are three or four balancing springs under the drum attached to the frame and drum carriage chances are that one of these springs has broken or come undone they only realy do alot during the spin cycle if you are ambitious turn off the water and unplug the washer pull the back off and have a look see underneath if you do find a broken spring with a pair of pliers bend a new loop in the spring and hook it back up Good Luck
there are no "suspension shocks/springs" on a dryer, those are usually on your washer. here is hte par number for he washer spring 134144700(which is about 8 inches long and 3/4" in diameter made of heavy gauge steel) youll need (2) and heres the suspension shock absorber number 134564200 its a set of 2, there shold only be 2 on your machine.