The drum is help up by 2 springs. On one side the spring has torn away from the frame. The technician has never seen this occur. Maytag is saying its not a defect but it can't be fixed as the frame/cabinet is all one unit.
Has anyone else been through and received "goodwill" from Maytag?
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The suspension spring of the drum has come off and this means that the drum is hanging off the center. The drum is hung with spring and shock absorbers and if one side has come off it will be off balanced. The springs are hung from the corners of the BODY FRAME. Check this out, replace spring if the end had broken or also you can use a good plier to extend the spring head to be clipped.( if broken)
Although these machines typically have a number of snubber pads and suspension springs to hold the super structure in place. Inside the cabinet (just off center at the back) attached to the lower frame and the assembly is a levelling spring, 62597.
Its possible the spring is broken but its also possible it has worked its way thru the frame. If thats the case I normally just drill another hole very close to the orginal and replace the spring.
There are brackets or springs called "dogs" that keep the machine aligned up. If the springs and dogs are in good shape and are still intact, then check you tub bearings and coupler to see if it is loose, or has a broken seal.
Here is a machine that is close to the same as yours. You can look at the manual here:
there are three or four balancing springs under the drum attached to the frame and drum carriage chances are that one of these springs has broken or come undone they only realy do alot during the spin cycle if you are ambitious turn off the water and unplug the washer pull the back off and have a look see underneath if you do find a broken spring with a pair of pliers bend a new loop in the spring and hook it back up Good Luck
I had the same problem. I fixed it but not sure how long it will last. There are two load balancing springs one on either side of the drum. In my case one of them was apparently assembled without the plastic bushing where it attaches to the frame of the washer. This caused the spring to wear a slot all the way through the sheet metal and fall off. This left one spring attached pulling the drum to one side causing an unbalanced load. I ordered a new plastic bushing and spring online for about $40 for both. I then used JB Weld to fill in the gap where the sheet metal was worn through then reassembled with new parts. Been fine now for about 6 months.
Check the Vibration damper rods to be sure that... 1. They are there and mount is solid. 2. If they are broken in 1/2. 3. The plastic knuckle mounts are not missing/broken. 4. There is oil in the shock absorber/spring section of the rods.
Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.
Replace/repair as necessary.
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the most common issue i have had with your problem is a spring wears threw the hole made for it .if so drill a new hole next to old you can even bend the end of the spring tab in a pinch.but if its broken you should purchase new spring.to look at your washer innards,[this is for most models some have sound damping material at the bottom]pull your washer away from the wall and tilt back ,then you can see underneath.the spring im speaking of is in the back.left,middle.its running vertical from the tub frame to the washer frame.there are other possibles but that's the most common.if you need more help please feel free to email thew fixya web site God bless, tom
Think of the springs as the suspension of a car, their purpose is to provide even spacing/position of the tub/drum relative to the frame/chassis. If you can get an exact duplicate of the spring from the manufacturer, then there would be no need for an alignment. If however the new spring is not identical, then there would be unevenness in the pulling/tension and/or probably even in the position/alignment. Might I suggest replace all of the springs if not an exact part from the manufacturer, this is to assure even pull/tension and hence no need for an alignment.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.