Question about Maytag Neptune MAH9700 Front Load Washer

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Broken Spring Support - Frame has broken

The drum is help up by 2 springs. On one side the spring has torn away from the frame. The technician has never seen this occur. Maytag is saying its not a defect but it can't be fixed as the frame/cabinet is all one unit.

Has anyone else been through and received "goodwill" from Maytag?

Thanks Dan

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  • Anonymous Jan 19, 2009

    I don't think that we are alone. I just found the same problem with my washer. Fortunately I am capable of making a bracket to fix the spring support.


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I don't know, things work different with Maytag customer service over here.

The cabinet can be replaced with few hours work to reassemble the machine, the problem is that the part cost is no less than $200. See here.

Call back Maytag , get upset and complain, if the machine had not received any external damage, then this is a factory defect.

Posted on Jan 08, 2009

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