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Do you have a memory card reader? If yes, you can just take out the memory card and then insert it in a memory card reader and then connect to computer. This way, you wouldn't have to download any software and you can copy the photos and videos much faster than through a cable.
Connect with usb cable to your laptop and use any of the photo editing softwares available; like windows photo gallery to import your pictures to your pc. Make sure the pc recognised the camera device before starting the application.
i had same problem.the only way ive been able to upload my photos was to store them all to the memory card, and then insert memory card into a usb micro sd 2.0 adapter, then plug that into my computer. it then brings up the "save to file" option. isaved them all, then i could upload them to my facebook albums etc, by using the browse files option. hope this helps you.
when you insert the disc in the drive just double click on my computer icon once it is open just right click on the drive that the disc is in and then select autoplay to install and then just followng the steps to install the software on your pc.