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Try what they call a hard boot. In other words completely power down ththe printer by either removing the power cord or shutting down via the power button. If this does not work try to enter the menu and clear the arror code manually. Hope this helps.
Unplug the power from the printer. Press the # key and the 6 at the same time and hold them down connect the power while continuing to hold down these keys wait for a message about a semi-nvm reset or something like that to appear on the screen, and then release the buttons. If the unit shuts down while you are pressing the buttons, release them, and press power just long enough to turn the unit on.
If the printer does not react normally after this, post a reply here.
it seems you might need to rest teh PC..
Once you have done that and assuming you are running windows pls do the following (while the printer is OFF)
1. Go to "Start", "Run"
2. Type: CMD
3. press "Enter"
(now you should be in a DOS terminal window)
4. type: net stop spooler
5. type: net start spooler
6. type: exit
Turn on the printer...you should be clear now :)
(If this works for you, please grade this response)
I have had a similar problem since I bought this printer. When I make a copy or scan a document, the printer refuses to print anything else directly from the computer. If I turn offf the printer, I get the "printer is shuttting down" message in the display, however it never shuts down ( I've even left it overnight!) I have to pull the power plug out and wait ~30 seconds and then plug it back in to restore functionality in the print mode. I get some kind of nag screen at start up telling me that I didn't shut it down properly but I have just learned to ignore that. This problem is so consistant that I don't even try to print after making copies without unpluging the main power plug. Another issue you will probably run into is if you install Service Pack 3 on Win XP all your documents will print out in mirror image. HP's lame fix for this is to have you make custom settings in the print manager to remove the mirroring mode from the settings!! I am just about ready to change brands after being a faithful HP customer for over 25 years. They seem to have no interest in fixing known software issues anymore, as their push is to get new devices in the pipeline as soon as possible.
The printer Board B1: you must shut it down by hitting the Options
button and then selecting Function >Shut down > Shut down
sytem>OK. Then power the machine off with the main switch. If the
Customer has not been shutting off the machine properly and you get the
please wait message you might try reloading system software first
before replacing the hard drive. Or = remove and reseat the printer board, if that doesn't work then
you'll have to reformat the HDD unit and reload system software from a
laptop. If the problem remains, the printer board may need to be
The Color Network Printer Board -B1 has a shut down function. It is for
preventing corruption of the HDD. Be sure to turn off the main power
switch after performing shutdown. To properly shut down the Color Network Printer Board -B1: 1. Press the Option key on the control panel if the copier is in copier mode. 2. Make sure that the LCD reads Idle. 3. Select Functions on the LCD. 4. Select Shut Down from the Functions screen. 5. Select Shut Down System from the Shut Down screen. 6. The message 'It is now safe to power off the system' appears on the screen. 7. Power off the main power switch located on the lower right side of the copier.
* Note- After powering off the copier, wait at least five seconds before powering the copier back on.
Hold the OK and the Help button at the same time. While holding them down, plug
the power in. Continue to hold both buttons until the unit shut off. After shutting down, release both buttons and power on the printer.