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First ensure that the SCSI card is installed properly.
Download DR 5020 drivers from http://software.canon-europe.com/products/0000672.asp and install them. Use CapturePerfect ver 2 or 3 to scan documents. With SCSI based scanners/devices, one should power-on SCSI device first before starting the Computer.
S. Mohan, Chennai, India
CapturePerfect ver 3 is on chargeable basis! You can download ver 2.0 from http://software.canon-europe.com/software/0022439.asp?model=
Though this is listed under Canon DR 5020, it works fine with DR 9080C. DR 9080C has very intelligent features and ver 2 works fine. I do not know if there are addl features with ver 3.0. I have used for scanning over 500,000 docs.
There is fuse, but in the Power supply board. Check if LEDs are blinking in the back PCB and on the right side. Do a basic check also, check if the power cable is good. many times we assume that is perfect, but not necessarily.
Canon Scanners are reliable. Canon has chosen error codes logically, 'P' os Paper related, 'C' os cover related, 'E' is Engineering Support related.
E21 is Document Motor Trouble. E2 is Separation Motor Trouble. Check of connection and load or you may to replace motor. Try connecting the motor to a different location and if the error is same, probably there is no motor fault, if it changes then it definitely motor fault. As a last thing you may need to change the PCB on the side.
S. Mohan, Chennai, India
Wipe the rollers with a damp cloth thoroughly. Remove all the dust in the glass for a claen scan. The red color roller roller in the bottom needs thorough cleaning, rotate with hand gently (in power-off mode) and clean it thorughly. No solvents pls, except Isopropyl alcohol for cleaning
S. MOhan, Chennai, India
The issue at hand here is a sensor error. Cut the power to the machine for at least five seconds. Then reboot the scanner and the sensors should reboot. This solved the problem for us. Good luck to you.