Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Paper jam on HP officejet j6450

My printer display says there is a paper jam but I have searched and there is no #*# paper jam. I cleaned the rollers, turned it off to no avail. This printer is only 6 months old and I'm about to throw it out in the street.
Thanks,
Diana

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  • 3 more comments 
  • dianamize Jan 10, 2009

    I looked there. There's nothing.

    Thanks,

    Diana

  • Anonymous Feb 26, 2009

    THE SAME

  • spfinnh Mar 15, 2009

    ME TOO. I THINK FIRST ...A 4 LB HAMMER AND THEN THROUGH IT OUT IN THE STREET.

    I AM ONLY ON MY SECOND INK CARTRIDEG AND I GET THE PAPER JAM MESSAGE. THERE IS NO JAM. I HAVE CHECKED THE REAR ACCESS DOOR AS WELL. WHEN I GET THE MESSAGE AND PRESS CANCEL THE PAPER FEEDS THROUGH.

  • Tom Adams Mar 17, 2009

    Waz up my J6450 also says paper jam and i also have checked and there is no paper what do i do also thru it out the window will that fix it

  • Anonymous Mar 26, 2009

    same problem....."paper jam" but no paper found

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Diana,

They don't bounce well, i've tried it.

Loon in the rear for an access door.

Posted on Jan 08, 2009

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On the J6450, the paper sensor (the spot sensor) is located on the printhead carriage, to the right of the cartridges. It is a small black box. If you try to do an alignment with the top cover open, you can see the (red on the J6450) light below the sensor shining at the paper. The problem is that HP attached a stick-on cleaning brush right next to the spot sensor. I guess the idea was to brush dust away from the paper before it got to the sensor. Well, this little brush can slip and block the spot sensor. When this happens, the printer will have trouble detecting the edge of the paper and/or the paper type. When this happens, you get either a paper out or a paper jam error. The solution: REMOVE THE STICK ON BRUSH. (it's only lightly glued and it has probably moved a bit from where it was designed to be). Usually, a paper jam will cause the brush to get caught on the edge of the paper and it will dislodge the brush and block the sensor....

Posted on Oct 07, 2009

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On the J6450, the paper sensor (the spot sensor) is located on the printhead carriage, to the right of the cartridges. It is a small black box. If you try to do an alignment with the top cover open, you can see the (red on the J6450) light below the sensor shining at the paper.

The problem is that HP attached a stick-on cleaning brush right next to the spot sensor. I guess the idea was to brush dust away from the paper before it got to the sensor.

Well, this little brush can slip and block the spot sensor. When this happens, the printer will have trouble detecting the edge of the paper and/or the paper type. When this happens, you get either a paper out or a paper jam error.

The solution: REMOVE THE STICK ON BRUSH. (it's only lightly glued and it has probably moved a bit from where it was designed to be). Usually, a paper jam will cause the brush to get caught on the edge of the paper and it will dislodge the brush and block the sensor..This is what happened to mine note is is very hard to see if all else fails HP has an exchange program 1-800-474-6836

Posted on Jul 16, 2010

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Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
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Figure 2: Removing the rear access door

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The following information will help prevent paper jams from occurring:
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