Question about Canon imageCLASS D761 Copier

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Canon copier D761's printer cartridge is jammed

Trying to remove the printer's toner cartridge but it stuck(jammed) on the right-hand side as your looking down at the printer cartridge from the right side of the printer. Printer works fine after clearing the jam but I cannot remove printer cartridge. One side moves up but the other side doesn't budge. I'm using a little more force then normal to remove but still stuck.

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  • arlingtonp Jan 09, 2009

    With a little lead and some more force, I managed to get it out. It seems whoever had replaced it prior had force the cartridge down more then it should have been and somehow that force downward managed to jam it in. Thanks for the help Officetech. All is now well

  • Anonymous Mar 17, 2014

    mg2120 printer ink cartridge is stuck to the side



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That door above the cartridge needs to be open all of the way, maybe even push it back gentley to make sure. Should be at 90-92 degree angle. Then the cartridge will come out.

Posted on Jan 09, 2009


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The paper can be found in the ink cartridge compartment, open the cartridge door and remove the ink cartridges, look for posibble paper jammer. Also once remove, check also the cartridge carrier if does not stuck up or jammed (cause this might me the problem). Turn off your printer and then move the cartridge head using your hand moving to the from right to left side and from left side to right side for 2-3 times. Move it gently.

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I have canon d761 3 years old. Suddenly don't work. No copy(no image) anything, but everything is good.


If the printer does not even copy, then it is faulty, please perform the following troubleshooting steps before contacting Canon.

  1. Ensure that the Energy saver option is not on.
  2. Try disconnecting the power cord for five minutes.
  3. Check if a message is displayed on LCD display.
  4. Try removing and refitting back the toner cartridge.

If that does not fix the problem, then the printer is faulty, in that case contact Canon to locate the nearest service. Ensure that the energy saver light is not on.

See also:

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If this help you, please rate me. Thanks, Patty

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