Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

4 Answers

Creative Zen Xtra nomad Jukebox 30gb

I was trying to upgrade my mp3 players firmware and then was supposed to upload new firmware, after formating unit...Tried to to restart precedure but software does't detect my player even though Xp does.Tried to upgrade drivers, anything that would help from Creative Web site. Even the creative web site could'nt help me with there software upgrades. Becuase it won't detect. unit says firmware problem and it asks me to reinstall firmware but how can this be done if it won't be dected by software. I bought a after market usb cord for my player 2.0 to 5 pin mini B is this my problem? I would hate to think I ruined my player? Does the cords matter? I lost orginal cord. Thanks Travis

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  • Travis Kifer Jun 03, 2007

    This site rocks, found out how to fix my zen. awsome folks here for sure. I am glad there folks smarter than me to figure out my mistakes. Just had to do it in right order, would have been worth some money just for this valuable info.

    Thanks Guys!!

  • John Gas Dec 12, 2007

    tried to install new playforsure firmware now says firmware problem and all I can get is the recovery screen, resetting or formating dosent work any ideas?

  • Anonymous Feb 17, 2009

    needs drivers and software

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I rolled back to wmp 10 and wmp 9.5 runtime, player was recognised and was able to load firmware now working fine,although Im having to use wmp10 and reload all mp3 and wma files from computer, too scared to reload wmp 11 in case problem starts again.

Posted on Dec 16, 2007

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With Media Player 10 not 11 timing is everything, try turning on player just when you try to upload software during detection, make sure it is plugged in to computer, when unit fires up software will automatically detect where as before it wouldn't, may take a couple of tries but it works. Another user gave me this idea. I'm not the genius who figured this out.

Posted on Dec 15, 2007

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Have a look at this thread: http://forums.afterdawn.com/thread_view.cfm/307045
It worked for mine...
I didn't have the WMP11, but it still wouldn't work.

Remind me to leave well alone next time...

Posted on Dec 14, 2007

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You probably have Winders Media Player 11. If you can find another computer that has WMP 10, you can use that computer to do the firmware upgrade, then go back to the original computer. Thingsa should work fine. Otherwise, you need to unistall WMP 11 and WMP11 runtime. Another case of Billy messing us up. And don't even get me started about vista....

Posted on Aug 19, 2007

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1 Answer

My nomad jukebox zen xtra goes into Rescue mode (v1.13) where do i get thr firmware??


http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#IssuesupdatingfirmwareonCreativeportabledevices

See this link.

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Here is a link to the Creative Mediasource software for the Zen Nomad http://support.creative.com/downloads/download.aspx?nDownloadId=8183

Scroll down to the bottom of the page and click agree. This will start the download. Then run the program on your computer and you should be able to manage your Zen with this software. Let me know if it works.

Jan 29, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

When it the zen is turned on it says firmware


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

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Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the bottom...you can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:http://us.creative.com,case=4794

http://support.creative.com/Products/product_list.aspx?catID=213&CatName=MP3+Players#

Good Luck and let me know if this helped

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You probably have Winders Media Player 11. If you can find another computer that has WMP 10, you can use that computer to do the firmware upgrade, then go back to the original computer. Thingsa should work fine. Otherwise, you need to unistall WMP 11 and WMP11 runtime. Another case of Billy messing us up. And don't even get me started about vista....

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