Just installed this product new. Brand new color and black cartridges- both properly installed. Printer will not print color. I should add that it isn't printing what should be in color in black- it just isn't printing it at all. I tried a test page I made in Word that had the words 'hi there' written in black, red and green. Only the black line printed. It's doing this in all apps. What is wrong?
Comments:
Jan 08, 2009
- Where are these preferences? I clicked everything under the control panel/printers tab that should be clicked. I don't see an option for monochrome or anything..........
Jan 08, 2009
- OK I just removed the black cartridge altogether to see what would happen. I removed it both physically and through cartridge preferences. It sounded like it was printing from the color cartridge, but nothing came out on the paper. It went through all the motions and everything, but it is blank. What the heck is going on?
Jan 08, 2009
- OK I just removed the black cartridge altogether to see what would happen. I removed it both physically and through cartridge preferences. It sounded like it was printing from the color cartridge, but nothing came out on the paper. It went through all the motions and everything, but it is blank. What the heck is going on?
Jan 08, 2009
- Let me also say I removed the color cartridge and cleaned the contact area with alcohol. Blue dye residue remained on the cotton swab but it isn't leaving any marks at all on the paper...................... uuugggghhh
Check preferences on cartridge use mine was on black only had me messed up for a month...Jer
Also check monochrome....
Same Problem
Mar 04, 2009
-   i am facing same problem.. when I try to print a sample page, the printer gives a pose of printing the doc neatly.. but no lines of text printed!!!.. I have the black ink full, but the coloured one empty.. any way i was trying a black text print
-   srinathr312
Just because it’s new does not mean New Old Stock.Your print head is plugged.No if or buts about it.Contact HP and tell them you situation.If they don’t help you, box it up and take it back.Buy an Epson.
The print screen is in English then all the tabs (general and Options)are in german how can l make...
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The print screen is in English then all the tabs (general and Options)are in german how can l make it all in english
I have canceled all print jobs and shut down the printer and computer and re-started but the problem...
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I have canceled all print jobs and shut down the printer and computer and re-started but the problem persists. This is a "new to me printer" and I successfully downloaded the software from an HP site and it is showing the printer. What is wrong? I tried printing from Notepad- following the instructions and that didn't work either. Any ideas?