Question about Acer Aspire 5610-4648 Notebook

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Memory card slot broken with damage to pins Acer Aspire 2920

Memory card reader developed a fault so I sent the laptop back to Acer for a warranty repair.

On inspection they observed some of the internal pins of the card reader had become bent, so they refused to repair it under waranty. They recon a new mother board would be needed - a cost to me of £185

It's only 6 months old.I am adamant that I have never misused the card slot. Has anyone else had a similar prolem with a laptop card reader, and crucually can you advise if itwasor should be covered by warranty

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  • 2 more comments 
  • Anonymous Jan 08, 2009

    This is a copy of the response the acer repair centre gave me...


    "Thepins itself was bent this is only caused by excessive force this is nota manufacturing defect this is classed as accidental damage andtherefore is not covered by your warranty if you would like to pay forthe repair please contact our support team on the number provided belowor alternatively if you do not wish to pay you may request the unit tobe sent back unrepaired."

  • pete2222 Jan 08, 2009

    Thanks for your support. I'm not giving in yet and have written them another letter today. We shall see what they have to say....

  • pete2222 Jan 12, 2009

    I live in Kent. Thanks for your offer. I will persue this with Acer first as I really do feel they should fix it for me.

  • pete2222 Jan 13, 2009

    received a "final non-negotiable decision" from Acer today. They refuse to repair it free. I therefore asked for it to be sent back to me unrepaired.

    I am really unhappy with this as i am 100% certain the memory card reader has only been used normally and it's only 6 months old. I will buy an external card reader now, but does anyone know what the correct proceedure is if i wanted to follow this up further. Is there a consumer watchdog or someone worth compaining to in the UK?


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  • Acer Master
  • 4,806 Answers

Hi there
I'm a PC technician and i have come across this problem before with built in card readers and i can usually fix the problem myself.
It sounds like Acer are just trying to swindle more money from you.
Warranty is supposed to cover hardware up to a year and should be their responsibility to repair.
Can you tell me just what they said to you?

Posted on Jan 08, 2009

  • 1 more comment 
  • Lee Hodgson
    Lee Hodgson Jan 08, 2009

    That is the most stupid get-out clause i've ever heard, Acer had made a bit of a booboo there because its a bad design flaw, the brass pins should not be exposed to this kind of damage.
    With all the laptops i have worked with only Acer seem to leave the pins exposed and obviously will get damaged at some point.
    The best thing you could do is argue with them and get them to give in, if not a PC repair shop should be able to straighten the pins as i have done this type of repair many times


  • Lee Hodgson
    Lee Hodgson Jan 08, 2009

    I live in the UK, if you live close to me and Acer still refuses i can fix it for you without having to replace the motherboard

  • Lee Hodgson
    Lee Hodgson Jan 13, 2009

    Hi there
    Its a shame Acer will not do anything about it because its not good customer relations for them.
    You can get in touch with trading standards which is now part of OFCOM, whether they will do anything for you is anyones guess but they will take the complaint seriously.
    Good luck with them

    Kind regards


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