Question about HP TouchSmart IQ770 PC Desktop

1 Answer

My touchsmart key board stopped working. it did this once before and I think I somehow pushed some buttons and accidentally got it working again but now it has stopped again. is there a button or switch somewhere i have pushed?

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  • erwarburton Apr 16, 2009


    Hi. I am not surprised that you are having problems with your wireless keyboard not working. I bought an IQ770a 14 months ago. The keyboard (or should I say Keyboards) have never worked properly.

    First they told to change the batteries which didn't work.

    Then they sent me another wireless keyboard and mouse. This also missed letters and doubled letters.

    Then they sent me a plug in keyboard that didn't fit any port on the machine.

    Then they sent me a connecter. This keyboard worked for a while.

    Then they sent me a wire less keyboard with a USB stick. This worked for about 9 months and totally stopped working.

    I got the old lpugin one out. This worked for 2 weeks and then was dead sometimes and worked sometimes.

    My computer was sent in for repair and I was told that it was my fault for using a keyboard with a USB stick as the internal thing would work if I didn't have a USB one interferring with the signal!!!. They sent my computer bback with the same keyboard and the USB stick wrapped in paper and a not not to use it.

    Then they supposedly replaced the thing in the computer that communicates witth the wireless key board.

    The problem is that when a tech turns it on and types a couple of words, it works. The longer you type the more missing or doubled letters you get.

    I went back aand said that the same problem was happening.

    HP rang to say they were sending me another keyboard!!!! and that it would all be fixed. I exploded! I don't want another keyboard. I don't want something replaced inside it. I WANT A NEW COMPUTER THAT WORKS.



    I have spent hours and hours since I bought this ABSOLUTELY USELESS PIECE OF **bleep**!! and still do not have a solution.



    Neither Domayne, HP or Extended Warranty have helped. There is a "No Lemon" clause in the Extended Warranty contract. However is is very hard to get them to recognise a LEMON. You have to have that same problem 3 times. BUT they don't count any of the times the problem occurred under the HP warranty. NOW they are saying that because it is a fault with the model, it can't be covered under extended warranty!



    MY ADVICE IS DON'T ACCEPT THE "WE'LL SEND ANOTHER KEYBOARD" **bleep**, BECAUSE AT SOME POINT THEY WILL STOP WORKING PROPERLY TOO!! HERE IIS A SAMPLE OF WHAT i HAVE HAD TO PUT UP WITH...NOT BAD FOR A $3600.00 COMPUTER!!!!

    There has been anotheeratteptt o ffiix my compute keyboa. It iss stil not working prerly.

    The qick brown fx jumped oer the laz ddoog. He qick brown ffox jumpo ey d.

    The quick brown fxx jumped over ttyy d.The quick brown fox jumped over thee lazy dg.

    The quick brown fox jumped over thee lazy ddog.

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  • 36 Answers

Looks like this is a wireless keyboard? If so there is usually a connect button on the bottom of the keyboard and/or on the unit itself. You may have just lost the keyboard to wireless receiver connection.

Posted on Jan 09, 2009

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From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

The wireless keyboard and mouse are pre-synchronized, for your convenience, to work with your

HP TouchSmart PC. The keyboard and mouse should work immediately after you pull the battery tabs to

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You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.

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1 Answer

Power button stuck pushed in


You're going to have to go, where no man has gone before


No not that bad just kidding.


Your body carries Static electricity.
An All-In-One desktop computer is set up like a laptop.

Once you remove the outside covers, the Static sensitive hardware components inside, are exposed.
You CANNOT just touch any metal frame, as you would for a regular desktop computer, and relieve your body of Static.

This means you need to wear an ESD wrist strap, and have it's alligator clip attached to a good ground source.

This is an example of an ESD wrist strap,

http://www.radioshack.com/product/index.jsp?productId=2103245

I connect to an unpainted surface, of the metal frame of an open, empty desktop computer case.
(I feel an Anti-Static mat is unwarranted)

You can set a large metal serving tray (Unpainted), on the table you're working on, and connect to it.
Or perhaps a large metal knickknack (Unpainted)

Information on how to remove the two main covers;
Vertical Cover
Horizontal Cover

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&jumpid=reg_r1002_usen_c-001_title_r0001&lc=en&product=3352962&

In the list click on -
HP Touchsmart Desktop PCs - Part Replacement Instructions

Disassembly video,

http://www.youtube.com/watch?v=vpMrlAMSobQ

Just from a quick search for the Power Button Board and cable,

http://www.ebay.com/itm/Genuine-HP-Touchsmart-IQ770-PC-POWER-BUTTON-BOARD-CABLE-/290746327025?pt=LH_DefaultDomain_0&hash=item43b1d4dff1

(The Power On Button assembly presses against the Power On switch.
The Power On switch is what should be bad. Of course you will know once you get to it.
The Power On switch is part of the above assembly)

Parts, (Just food for thought in case you need them one day),

http://www.ebay.com/sch/i.html?_nkw=hp+touchsmart+iq770


Please post additional questions in a Comment.

Regards,
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