Question about Creative Labs Zen MicroPhoto MP3 Player

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Zen Microphoto I turn on my mp3 player and moment the creative lab logo shows uo the logo suddenly scrambles, and four options show up clean up, format all, reload firmware, and reboot. Also It does not shut down when I want it to. when I connect it to my PC it does not detect the mp3 player and some times it does. I tried to reboot it and format it, and it still does not work.

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Re: Zen Microphoto

Get it to see the unit again and download the latest firmware.
if after that it still wont load your hard drive is toast. (did you drop it)?

Posted on Dec 15, 2007

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Zen microphoto won't start fully - frozen

I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

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more than likely the hard drive is shoot.
go here for more help >

Aug 09, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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Pushing the reset button shows the creative logo, copyright 2002 Creative Labs

Feb 19, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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hmm.. it's stuck on that?

try pressing the reset button (usually on the back), to hardware reset it to the factory defaults. if that doesn't work, it's time to either call the manufacturer or extended warranty provider (if it's still under one), or give it a proper funeral :~)

Dec 13, 2007 | Creative Labs Zen MicroPhoto MP3 Player

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Firmware is on the ram, have you tried another usb port?
another computer? and another usb cord.
I know mine i have to use my laptop since my pc wont see it.
if those don't work you might have a broke usb connection or cord.

Dec 09, 2007 | Creative Labs Zen MicroPhoto MP3 Player

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Zen Micro Photo...freezes at Creative Logo

The microdrive is bad. Unfortunately you now have a brick. Microdrives are pretty expensive; you're best bet it to buy another MP3 player.

Aug 23, 2007 | Creative Labs Zen Touch MP3 Player

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Jul 29, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

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sorry to say the thing crashed and burned,luckily the warranty covered all but a 25.00 labor fee. After contacting creative they put me thru a four email rigamarole before issuing a RMA#,then another month to get it back. Good Luck

Dec 21, 2006 | Creative Labs Zen MicroPhoto MP3 Player

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