Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Washer won't start

The washer lights up when I press the button to select the cycle. The cycle light blinks, but when I hold down the start button nothing happens. The door appears to be closed fully. I have had this washer for 3 years and have never had this problem. Thanks for any suggestions.

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Re: Washer won't start

First of all, does the washer make a distinctive "click" when you push the START button? This is an indication that your door latch is locking (or at least making an attempt to lock). Normally, however, the display would have an "fdl" fault code indicating a door lock failure if it were bad. I have seen the latch go bad and not register a fault code, though. You can perform this simple diagnostic test to see if any fault codes register: 1. Select DRAIN/SPIN 2. Under SPIN SPEED select NO SPIN 3. Then, under OPTIONS push the PREWASH button 4 times. You should hear the door latch click then "C00" will show on the display. The washer will begin a series of tests (C01...C05 - depending on options and model) by testing the hot and cold fill valves, the various dispenser compartments, followed by tumble, drain and spin. If there is something wrong the diagnostic test will abort and a fault code will be displayed. The washer usually beeps when it displays a fault code. If you attempt to perform the diagnostic and the display momentarily flashes after you press the PREWASH button the fourth time and goes out, this can also be a symptom of bad door latch. You need to perform these simple steps first in order to further diagnose. Let me know what you come up with.

Posted on Jun 03, 2007

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