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First, try to check every telephone line is properly plugged into its phone jack. If you have a problem with just one phone, plug a different phone into that jack. If the second phone works, the problem lies in the first phone.
Then unplug each phone and answering machine in your house, one at a time. Wait 30 seconds after unplugging the first device. Pick up another phone to see if there's a dial tone -- if there is, then the first phone may be faulty. If not, continue unplugging phones in the same way and check for dial tone. If you find a phone that doesn't work, plug all your other phones back in and see if they work properly. The faulty phone should be replaced.
or disconnect the plug from the test jack inside the exterior box. This disconnects your inside wiring from phone company's line. If you have more than one line, select the test jack for the line that is causing the problem. Plug your phone into the jack; this plugs you directly into the phone company's line. If you have a cable modem, plug the phone directly into the jack on the modem.
Then pick up the phone receiver to see if there's a dial tone. If there's no dial tone, the problem is with your outside wiring. If there is a dial tone, the trouble is caused by your inside wiring, equipment or jacks.
You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.
This phone is a proprietory digital phone that only works with a KSU. You would need an IPK or Elite phone system to make it work. You would also need to program it. This is a business office system and that phone will not work unless it is plugged into the system.
The phone will show that "line in use" message when it's not connected correctly.
If your two phone lines come in to one jack, make sure you are using a 4-wire line cord connected to the "line 1 and line 2" jack on the phone. You may be using a 2-wire cord so the second line isn't reaching the phone.
If the two lines are on separate jacks you need to connect line 2 to the separate "line 2" jack.
If you know for a fact that both lines are properly connected to the phone and it still doesn't see the second line, then it's time for a new phone.
I suspect someone disabled lines 3 and 4 on these phones.
To re-enable these lines:
1. Press PROGRAM 2. Press * 3. Press #. 4. Enter one digit on the keypad for the line number. 2=L2 3=L3 4=L4 5. Press 0 to turn the line off, or 1 to turn the line on. 6. Press Trnsfer. You will hear a confirmation ring if you entered the data correctly.
Alternately, you may have only plugged the line into the L1/L2 jack on the back. This phone does not take a 4-line jack, but instead takes two 2-line jacks.
You can get a splitter for it which will then divide that one phone jack into 3 out or 4 out which ever you need. the only problem that you might run into is how close the phones might be to each other. Otherwise there isn't much other ways around it with only one phone jack.