Question about Microsoft Windows XP Home Edition

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Uninstall SP3 I have been unable to install HP software and have been told by them that it is because I have SP 3 and I should uninstall and revert to SP2 but that I should have help doing it because I may crash my computer if I just uninstall it. Can you help with it?

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  • roseack Jan 09, 2009

    I went ahead and did it and it worked without problems. Thanks for your encouragement. Turned out it didn't help the HP problem, though. I just purchased an HP Officejet L7680 because my 7110 died. HP's new answer (many hours of phone tech support later) is that my computer is too old. Now I am having trouble re installing the old HP 7110 software because, even though it was all uninstalled, there is something left that the install disk picks up and tells me it is already installed.....so the I can print but not fax or scan....some days it just doesn't pay to try....I'm giving it up for tonight and considering new options in the a.m. Thanks for your response.

  • roseack Jan 09, 2009

    Microsoft XP Home Ed Version 2002 SP2

    Computer: Intel (R) Pentium (R) 2.40 GHz

    2.39GHz 1GB RAM

  • roseack Jan 09, 2009

    The latest advice from HP is that it is a problem with my BIOS settings.....USB emulation since the computer is old. I did notice on one of the last reboots I did that when the HP printer was attached with the USB cord, that the computer would not reboot....when I disconnected the USB, it went right ahead and rebooted fine....gave me a heart attack though.

    I do have Norton running and use 2 spyware programs. I use the computer for work so I am very careful about that stuff.

    I think that I will look around at computers this weekend, because I probably am working on borrowed time, considering that I use it constantly. I haven't seen many problems like this with the HP 7680 printer, so it probably is my computer, but I'm not willing to make any more changes at HP's request. I can print but not fax or use the HP software (the major advantage of this printer).

    I appreciate your responses on this. It's nice to know there are people out there willing to help.

    Thanks again.

  • Sean Osborne
    Sean Osborne May 11, 2010

    According to HP's website, your computer is far faster than the minimum requirements for this printer:

    "Microsoft® Windows® 2000 Service Pack 4, XP Home, XP Professional
    (32-bit): Intel® Pentium® II or Celeron® processor, 128 MB RAM,
    Internet Explorer 6.0, 280 MB free hard disk space; Microsoft® Windows®
    XP Professional x64: AMD Athlon™ 64 or Opteron™ processor, Intel® Xeon®
    or Pentium® processor with Intel® EM64T support, 128 MB RAM, Internet
    Explorer 6.0, 280 MB free hard disk space; Windows Vista®: 800 MHz
    32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, Internet Explorer
    7.0, 790 MB free hard disk space; Adobe® Acrobat® Reader 5 or higher;
    With Windows Vista®, some features may not be available"

    http://h10010.www1.hp.com/wwpc/uk/en/sm/...

    Clearly there is another problem with your computer. Often malware (spyware, adware, viruses) or a corrupted operating system can cause software to install incorrectly.

    Do you have an antivirus program on your computer, and if so, what is it?


  • Sean Osborne
    Sean Osborne May 11, 2010

    I'm not convinced by HP's answer about your computer being too old, but maybe.

    Right-Click on "my computer" and click "properties." Post here what it says under "Computer."


  • Sean Osborne
    Sean Osborne May 11, 2010

    What is the software from HP that you are trying to install?

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You're welcome.

Just in case you want to fool with the BIOS settings, you can get to BIOS by pressing either F1, F2, or DEL when the computer first starts. Most computers tell you to "Press [key_name] for setup." Myself, I just press all three in order over and over while the computer starts, until I get into BIOS.

Once in BIOS, you can look around without changing anything. BIOS always has the option to "discard changes and exit," so even if you accidentally change something you can get out safely.

Good luck, and enjoy!

Posted on Jan 09, 2009

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In order to remove SP3, just follow the directions as put forward by MICROSOFT, in the following support link.
Even they don't mention anything about crashing the pc, so hopefully it won't happen.
They give you three ways of doing it, and one last option if the others don't work, but they should.

http://support.microsoft.com/kb/950249

Posted on Jan 09, 2009

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