Question about Relic watch

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Rhinestone fell out

I received this watch for Christmas from my husband..and it has already lost one of the crystals around the face..not even a month since receiving it.. is this covered on the warranty?

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No, this will not be covered on the warranty. You have to visit your nearest watch repair shop or jeweller and ask to fit a new stone. It is easy job and shouldn't cost too much.

Posted on Jan 09, 2009

  • Arturs Kalnins
    Arturs Kalnins Jan 09, 2009

    Don't forget to rate, please.

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I have a Relic watch with crystals around it, Two of the crystals have fallen out. How might I get these replaced?


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The most common failure of a watch to be water resistant is caused by a faulty contact between the case at an opening around the glass, crown, or pushbutton and the opening's gasket. Worn or defective rubber O-rings are often a cause of failure. Condensation forming under the crystal of a watch following a sharp temperature change (a swim after a stretch in the sun, for example) tells you to have the watch checked without delay. This can be an indication of additional moisture elsewhere inside the case. It is also the only water-tightness check a consumer can perform.
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Obviously I cant see the watch but Movado watches usually use a plastic gasket to hold the crystal in. Most of the time those hold with no problems but occasionally they might not be placed in correctly. Movado will probably not cover that under warranty.

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Hello my name is James nd i receive a kenneth cole watch for christmas from my daughter and second time wearing i accidently chip the lense and scratch on a wall can i send it in for repair and where


I suggest finding a watch specialty store.  Many jewelers can also change the crystal for you if they have a watch specialist on site.  If the crystal is round most stores can do it on site.  If it is not round, it usually has to be shaped and must be sent out.  Retailers such as Precision Time can change a round crystal, on site, for less than $40.  Go to precisiontimeco.com for locations.  If it is not round, they can also send it to their service center for a new crystal.

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