Symantec antivirus scheduled updates time resetting to default
I have Symantec Antivirus Enterprise Edition 10.1.6.6000 installed on my workstations and server.I have the workstations set to pull virus definition updates from the server.When I installed the software on a workstation, I enable the scheduled automatic updates, set the frequency to daily, and then choose a time corresponding to when that user is in the office.
My problem is that for the past few months, at random times, the scheduled day and time to update the virus definitions goes back to the default “update virus definitions on a random day between Thursday and Saturday within 480 minutes of 8:00pm”.I am notified of this by my users because the Windows Security center pops up on Tuesdays or Wednesdays advising the virus definitions are out of date, etc.What can I do to stop this from happening?
Workstations are all Windows XP SP2 and have all windows updates as of December 2008.Server is Microsoft Windows server 2003 standard edition, small business server.
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Re: symantec antivirus scheduled updates time resetting...
It sounds like you need to be using managed mode for the workstation installations. When you do this, the server will contact the workstations when there is a new update, and not the other way around. You wont have to worry about when it checks if that is the case.
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Symantec/Norton AntiVirus (SAV for Windows, NAV for Mac OS X)
is a virus protection program distributed by the Symantec Corporation,
offering effective protection features, including infected file
quarantine, online virus protection updates, and an automatic
scheduler. SAV/NAV is designed to start running as soon as your
computer's operating system starts. It runs in the background,
checking all vulnerable files for possible infection by malevolent
programs called viruses and worms. SAV/NAV does this by
looking for the identifying signatures of these worms and viruses and
comparing them to known viruses for which it has files. When it
detects an infected file, it notifies you and manages the infection
according to your preferences.
Update your antivirus program if an update wasn't performed during the install or you didn't have an Internet connection available to you during the installation.
Update your virus definitions, the "signatures" that identify known viruses. When you buy your antivirus program, you'll receive a subscription for an update service which will allow you to download any new virus definitions. The update subscription is often for a year, so eventually you'll have to purchase a new subscription.
Upgrade your antivirus program. Antivirus companies release new versions of their software every few years. The new version will have features not available in your current system. Purchase these new upgraded programs and you'll have the latest features, enhanced virus protection and a fresh subscription for virus definition updates.
Maintain your antivirus software by scheduling automatic updates. If you rely on manual updates, you can easily forget to perform them and your virus definitions can fall behind
yes this is a problem and u can overcome with. u need to go to symantec site and search for "definitions fail to complete". u can get some steps or some patch. follow or install the patch. your antivirus will get updated afterwords.
You got a virus that designed to disable Norton. Do yourself a favour, uninstall Norton. Here a link to an excellent free piece of software for home users. Download it, install it, update it, schedule a boot-time scan, you wil be amazed by just how much it finds & it wont slow your system by being too labour intensive like symantec. http://www.avast.com/
If you installed any program during this period or did any changes to the windows files, you might have caused a conflict that corrupted the anti virus files.
Try uninstalling the antivirus and any recent installations and reinstalling the antivirus.
Then update through the net update.