Question about Symantec AntiVirus Enterprise Edition 10 (10363468)

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Symantec antivirus scheduled updates time resetting to default

I have Symantec Antivirus Enterprise Edition 10.1.6.6000 installed on my workstations and server. I have the workstations set to pull virus definition updates from the server. When I installed the software on a workstation, I enable the scheduled automatic updates, set the frequency to daily, and then choose a time corresponding to when that user is in the office.

My problem is that for the past few months, at random times, the scheduled day and time to update the virus definitions goes back to the default “update virus definitions on a random day between Thursday and Saturday within 480 minutes of 8:00pm”. I am notified of this by my users because the Windows Security center pops up on Tuesdays or Wednesdays advising the virus definitions are out of date, etc. What can I do to stop this from happening?

Workstations are all Windows XP SP2 and have all windows updates as of December 2008. Server is Microsoft Windows server 2003 standard edition, small business server.

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  • Dave Litzinger Jan 08, 2009

    January 8, 2007

  • Dave Litzinger Jan 08, 2009

    to clarify: January 8, 2007 is the purchase date

  • Dave Litzinger Jun 16, 2009

    Through troubleshooting I found the problem was when Windows Malicious Software removal tool was installed (each month) and then the pc rebooted, it went back to default settings as previously mentioned. When stand-alone/non-patch Tuesday updates were installed, didnt have this probem. MBarr got me on the right path, disabled the automatic updates and let them run updates from the server, no longer having this problem.

  • Chetan Gupta May 11, 2010

    hi
    can you tell the purchase date for symantec antivirus

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It sounds like you need to be using managed mode for the workstation installations. When you do this, the server will contact the workstations when there is a new update, and not the other way around. You wont have to worry about when it checks if that is the case.

Posted on Feb 08, 2009

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1. To disable System Restore (Windows Me/XP)
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  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

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    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
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