Question about Dell 924 All-in-One InkJet Printer

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Paper won't feed

I can't get the paper to feed into printer at all, then while trying to fix a long piece transparent piece came undone from inside the printer, I don't know where this piece goes, but now printer makes a load noise

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  • skyhi5 Jan 08, 2009

    I don't know what a "platen" is I thought the piece might go in through the ink cartridges, I guess I need to look for a diagram of the inside of the printer, I wored on this for hours already and am so frustrated, thanks for trying to help!

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If that long piece of transparent film has any visible lines in it like a ribbom cable then that is exactly what it is. I do not recall any piece like that acting as a dust cover or shield. You will need to disassemble the printer and take all the covers off. You probably only had a piece of paper stuck in there to begin with. Once the covers are off and you can see the platen the part that actually moves the paper through you will see what your problem is and be able to see where that transparent piece goes as well. God bless.

Posted on Jan 08, 2009

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My first thoughts:
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Hope it helps,
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Best regards,
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