Question about Alcatel Newbridge MainStreet 3624 Multiplexer

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I can't connect via terminal emulation!

I have a few 3624s and after moving them to a new work site, I can't connect to them to configure the T1s. It's supposed to be a direct connection from a terminal to the box, but I can't access the 3624's internal software at all. I've tried 4 different terminals and 3 different 3624s. I've tried patch and crossover cord. Bit rate, parity, etc, are all set properly. What could be going wrong?

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