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Xbox live , system is showing as connected to broadband address , but is still unable to access account

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Check to make sure your membership on that account did not run out

Posted on Jan 11, 2009

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I forgot my xbox password


If you can't sign in to an Xbox Live profile on your console, here are other ways to find your Microsoft account OR recover your password.
  • Go to login.live.com and try signing in with what you think is your Microsoft account (email address and password). If you can sign in, the email address and password you entered are valid. Next, go to Xbox.com and try signing in with this same information. If you're prompted to create an Xbox profile, the Microsoft account you entered is not currently associated with an Xbox Live account. Otherwise, you will sign in and see your gamertag in the upper-right corner of the screen. This email is associated with an Xbox Live account.
  • Check your email accounts for messages about your Xbox Live membership (search for messages about "Xbox Live" or "Microsoft billing"). This may help you determine which email address is associated with your Xbox Live membership.
  • If you have forgotten your password, when attempt to login, click the "Can't access your account?" link below the credential boxes and then select "I forgot my password." You'll then be brought through a step-by-step process to recover your account password.

Apr 03, 2014 | Video Game Consoles

2 Answers

Xbox wont let me download


Your account is probably registered to someone who is listed underage for some of the content.

1. You can wait untill you are adult
2. You need to make a new account for examble with your parents details. and with theyr birthdate.

I dont know of any other way.

Mar 09, 2008 | Microsoft Xbox 360 Console

Tip

Xbox Live: How to set up Xbox Live


Xbox 360: Setting up Xbox Live

To setup Xbox Live on your Xbox 360, follow the steps shown below:

1. Get access to High-Speed Internet Service (DSL or Cable): Xbox Live Compatible ISPs
2. Connect to your home network, for instructions, visit: Home Networking
3. Once you are connected to Xbox Live follow these steps to create your profile from your console:
  • In the Xbox Live section, select Join Xbox Live, and then press the A button.
  • Press the A button again.
  • Follow the directions on the screen.
  • Select a membership (only a Gold account will allow you to play other gamers)
  • Tips for creating a new profile:
    - When creating a Windows Live ID, use an email address that you commonly use
    - Record your email address, gamertag and password for future reference
    - You can only associate one email address with one Windows Live ID


    on Sep 30, 2008 | Microsoft Xbox 360 Console

    1 Answer

    How do i recover my password?


    You will have to reset your password to your Microsoft account online.

    To reset your Microsoft account password online, go to the Get back into your account page and follow these steps:
    1. In the first text box, enter your Microsoft account.
      Note If you don't know your Microsoft account, see Find your Microsoft account email address or password.
    2. In the second text box, type the characters displayed on the screen. This is to verify that you aren't a robot.
    3. Click Next.
    On the next screen, you'll be given the option of having a reset link sent to you by email, or having a code sent to your phone.
    Choose the option that works best for you:
    • Email me a reset link: Choose this option to have a reset link sent to the alternate email address that's associated with your account. When you open the password reset email, click the link to reset your password.
    • Send a code to my phone: Choose this option if you have associated a phone with your account where you can receive a security code by text or voicemail. If you choose this option, you'll be asked to re-enter the last 4 digits of your phone number as an additional security measure.
    What to do if you can't use any of the password reset options
    If you can't use any of the password reset options, you can still access your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and follow these steps:
    1. In the Email address text box, enter the email address for the Microsoft account you're trying to access.
    2. In the Contact email address text box, enter a current email address where we can contact you.
    3. In the third text box, type the characters displayed on the screen. This is to verify that you aren't a robot.
    4. Click Next.
    To help maintain the security of your Microsoft account, you'll be prompted for several pieces of identification information that you provided when you initially set up your account.
    Tips for completing the online account recovery form
    • Provide an alternate email address. Make sure you have access to this email address so that we can send your account information to you.
    • Answer as many questions as you can.
    • Use the information you provided when you created the account or last updated it.
    • Submit the form from a computer you frequently use.
    • Keep in mind that your email address may be country-specific. For example, if you created your account in Sweden, your domain would be "hotmail.co.se" instead of "hotmail.com."
    After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received, and you'll receive a response to that request within 24 hours (generally much sooner).
    Notes
    • The password reset link will expire within 24 hours of delivery, so you'll want to keep an eye out for it. If you don't receive an email, check your spam or junk folder to see if any of the account recovery emails are there.
    • We highly recommend that you take a few minutes to update your account so that you can easily reset your password if you need to do so in the future. To update your security info, see "Update your Microsoft account security information " below.
    Enter a new password
    Once you've received an email with a password reset link, click the link in the email to reset your password.
    After clicking the link, you'll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
    If you can't reset your password
    If you've gone through the online password recovery process but haven't been able to provide enough information to complete the recovery, contact Xbox Support so that we can perform a deeper investigation into your account history and see if we can complete the verification process to provide you with a password reset. This process typically takes 24 hours, but it can be delayed if we are missing any information.
    When you contact Xbox Support, have the following information available:
    1. The Microsoft account email address.
    2. An alternate email address where we can contact you if we have questions.
    3. The gamertag associated with the Xbox Live profile.
    4. The reference number from the email you received from Microsoft saying we were unable to verify your identification.
    5. The console ID or device ID of the console you use most often.
    • If you're an Xbox 360 user, provide your 12-digit Xbox 360 console ID. You don't have to be connected to the Internet or Xbox Live to collect your console ID. To find your ID:
      • Press the Guide button in the center of your controller.
      • Navigate to Settings.
      • Select Console settings.
      • Select System info.
    • If you're in the process of upgrading from Xbox 360 to Xbox One, provide your Xbox 360 console ID (see above for instructions). The more account history we can review, the better our chances of successfully recovering your account.
    • If you're an Xbox One user, provide the 16-character device ID. Your console must be connected to the Internet in order to access the Xbox Live device ID. To find your ID:
      • From the Home screen, press the Menu button on the Xbox One Wireless Controller.
      • Select Settings.
      • Select System.
      • Select Console info.

    Dec 31, 2013 | Microsoft Xbox 360 Console

    2 Answers

    My xbox said that it cant connect and to try again


    this also happens when you recover you gamer tag too many times, its a safety thing, go to live.com sign in an you will have a message follow the steps to re activate your account, sill i know but it worked for me...

    Jun 12, 2010 | Microsoft Xbox 360 Console

    1 Answer

    Xbox live ip address test fails


    If you are using Windows XP or below, press START, click RUN and type "cmd". If you are using Windows Vista, press START, click the search bar and type "cmd". The command prompt should appear.
    Type: ipconfig /all
    Search the list for your network adaptor and make a note of the MAC address. 
    Turn on your Xbox 360 and go to network settings. Select manual settings and enter the MAC address under the Alternative MAC address option. Retest the connection. If your computer is connected to the internet, your Xbox 360 will be too,

    Jan 24, 2009 | Microsoft Xbox 360 Console

    1 Answer

    I am incredibly frustrated. I have been trying for hours to simply join silver xbox live, and it times out every damn time. I need to connect my xbox 360 with my wireless internet and can't do that either....


    setting up xbox live is a very simple method and can be done easily if you follow the step by step process on the xbox. First of all, Xbox Live requires a high-speed Internet connection. There are many different videos on youtube that show you how to get an internet connection on the 360 even if you dont want to by a 100$ adapter or run a wire throughout your house. after you get a connection you can follow this process:



    after you get a connection you can follow this process:
    1. On the Gamer Profile screen, select I Want to Join Xbox Live and then press A. 2. Scroll to the Join Xbox Live option and press A. 3. Select Yes and press A to continue. 4. Enter your gamertag and press Start. Xbox Live checks the availability of your selected gamertag: • If the name isn't available, you're prompted to try another name. • If the gamertag is accepted, you are automatically prompted to link to your Passport account. 5. Select your current Passport account status: • Yes, I do(you have a Passport account). • After you sign in to an existing Passport account, you can skip to Step 16. • No, Create One(you don't have a Passport account). 6. If you select No, Create One, you can now choose your Locale. 7. Set your preferred language. 8. Set your birth date. 9. Enter your e-mail address. 10. Select a password, a secret question, and a secret answer. 11. Select Next and then press A. 12. Enter your first name, last name, phone number, and contact e-mail address. 13. Read the Terms of Use. 14. To accept the terms, choose Accept and press A. If you don't accept the Terms of Use, you can't create an Xbox Live account. 15. Pick your Xbox Live membership type. When creating a new Xbox Live account, you have two basic choices: • The Gold (paid) account lets you in on multiplayer games on Xbox Live. • The Silver (free) account lets you download game updates and purchase new content through Xbox Live. 16. Confirm your account type choice (and enter payment details if you chose Xbox Gold). 17. Choose a gamer picture. 18. Choose your level. 19. Decide whether you want to subscribe to e-mail information about Xbox Live

    Nov 30, 2008 | Microsoft Xbox 360 Console

    1 Answer

    Wahat do you do at actiaviton.


    Your free trial subscription code is located at the bottom of the 48-Hour Gold Trial Card included in specially marked Xbox Live-enabled games

    Activate Your Account
    1. Connect your Xbox 360™ to a broadband Internet connection.
    2. Press the Xbox Guide button and, in the Xbox 360 Dashboard, select Xbox Live.
    3. Follow the on-screen instructions to create your Xbox Live Silver account.
    4. Sign in to Xbox Live from the Xbox 360 Dashboard.
    5. Select Xbox Live Marketplace.
    6. Select Redeem Prepaid Card or Promotional Code; when prompted, enter your code, and you are all set to go!

    Nov 23, 2008 | Microsoft Xbox 360 Console

    1 Answer

    Xbox 360 unable to get live


    i cant find out to put the xbox up to this

    Sep 21, 2008 | Microsoft Xbox 360 Console

    6 Answers

    Get go to xbox live


    For some reason everyone has the same problem buy the Xbox 360 wireless kit and should work but for now you might as well just wait untill get its fixed

    Dec 30, 2007 | Microsoft Xbox 360 Console

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