Question about Dell 5110cn Laser Printer

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ERROR CODE 010-387 RESEAT FUSER

I just installed a new fuser in my Dell 5110cn printer.. It is telling me to reseat fuser. I have done this 3 times now. I even purchased another fuser and installed that one and it is still giving me the same error. Does anyone know what else I can do?

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I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Posted on Jan 20, 2009

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My Dell 3110 Colour Laser Printer comes up with the following message - Reseat Fuser Contact Support 010 - 390 Restart printer


There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Mar 09, 2011 | Dell 3110cn Laser Printer

1 Answer

Replaced fuser on Dell 5110cn printer. How do I reset?


There is no way to reset the Dell 5110 fuser 310-8729 (also known as TD218 and other numbers)
The connector in the fuser holds the page count. If you printed 200 pages on a fuser and moved it to another printer, you'd see it follow the fuser.
You may have put a non-compatible fuser, or it may be depleted already, or there is a circuit board problem.

Whit
Item, Inc.



Sep 17, 2010 | Dell 5110cn Laser Printer

1 Answer

Ghosting


its probobly drum then you need to replece it

Dec 23, 2009 | Dell 5110cn Laser Printer

1 Answer

DELL 5110CN 093-426? What error is this?


093-426 is a "black toner replace soon" error message. first make sure that you're using a dell-branded toner cartridge (you can order online here: www.dell.com/supplies) & you can try reseating the black toner cartridge.

Jul 13, 2009 | Dell 5110cn Laser Printer

1 Answer

Dell 5110 004-310 reset printer error


This may not solve your problem but it did mine when I got the "reseat cartridge" error. I had inadvertently ordered the cartridge for the 5100cn, which looks exactly the same as the 5110cn and actually fits if you order the generic version (the Dell 5100cn cartridge looks like the 5110cn but doesn't quite fit).

So, first make sure that you ordered the 5110cn cartridge. (And if you need two opened 5100cn cartridges, I've got them up on ebay :( !!!!)

Jan 23, 2009 | Dell 5110cn Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

3 Answers

How to Replace Dell Fuser?


How do you reset fuser on a dell 5110? replaced fuser but still tells me to replace

Oct 20, 2008 | Dell 5110cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

1 Answer

Error 016-313


Try a firmware update.

if that doesn't solve it, reseat controller card.

if that doesn't solve it, replace controller card


For the 370 error, try the same steps. If they don't solve, then replace the Machine Control Unit.

Replaceing these parts can get expensive.

Aug 16, 2007 | Dell 5110cn Laser Printer

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