Question about Maxtor OneTouch III 500 GB Hard Drive

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Maxtor External Hard Drive not recognized

Hi, my Maxtor IV external hard drive (500GB) just suddenly stopped being recognized. I was saving files on it last night and it was fine, but when I got up this morning my computer was frozen, and when I rebooted my drive was no longer recognized. I tried removing it from the USB hub and reconnecting, but nothing happened, even when I tried different ports. My other USB connected items are working fine (including another external hard drive).

So I guess I have two questions:

1) How can I get my computer to recognize the hard drive? Keep in mind I'm not a really techy person, so any suggestions should be spelled out in painstaking detail. :)

2) If I can't get the computer to recognize it, how do I get the information off of it? I've got a lot of files on there I'd really like to recover.

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  • Anonymous Jan 14, 2009

    I'm having the exact same problem.
    I've tried everything from different USB cables, USB ports, restarted heaps.
    Nothing works, but my other USB devices work fine.



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  • 7 Answers

You can find a program on the maxtor/seagate site maybe you can fix this with that..

Gr Rich

Posted on Jan 08, 2009

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1 Answer

Hi there my hard drive wont turn on. the power cord and usb cable is absolutley fine. I just stopped workin all of a sudden


The disk-drive has malfunctioned.

Search online for a professional "data recovery service".
For a significant fee, they can repair your disk-drive,
just long-enough to copy your files to a new disk-drive.

If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.

If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.

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