Question about Vtech 5.8GHz Cordless Phone with Digital Answering System

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Vtech cordless phone appears to be mute

Sometimes I hear caller and caller cann't hear me. Sometimes both caller and myself cann't hear each other After a few minutes of talking on any one of my four Vtech cordless phones, the caller cannot hear me and we have to hang up. I have disconnected all phones for 30 minutes and after reconnecting, the problem still exists.

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Does anyone out there have a solution for peggy's problem? I have the same problem------Bob

Posted on Jan 12, 2009

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  • Lisa Darling
    Lisa Darling Nov 25, 2013

    I'm having similar problems. I can hear caller's voice, but they can't hear me. Same happens when I call out, I've unplugged base and taken out batteries for a few minutes, then put batteries in and plugged in base. Still not working. Help!.

  • Lisa Darling
    Lisa Darling Nov 25, 2013

    I also made sure that none of the phones were muted.

  • Loretta Coppin
    Loretta Coppin Nov 01, 2017

    I have same problem with my new cordless 17250. Tried everything. Still not working. must be with the phone rather than the line,as many people have same problem. HELP!

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1 Answer

How to unblock a Vtech cordless phone with blocked caller the model number is:CS6919


With the handset in standby mode, press Menu (on the right below the LCD screen). Use the Up/Down arrows to navigate to Call Block. Press Select (the same as Menu). Navigate with the Up/Down arrows to highlight the line Block List and press Select again. Navigate to the line Review with the Up/Down arrows and press Select. Use the Up/Down arrows to navigate to the blocked number that you wish to delete. Press the Mute/Delete button (the center button below 0). You should hear a confirmation tone and either the next number in the block list or list empty should appear on the LCD screen. (You can't delete the entire list at once.)

The procedure to delete a blocked item in the Call Block list is given on page 21 of the full manual. The manual is available from VTech on the product page: https://www.vtechphones.com/store/pd/3370/CS6919-Cordless-Phone-with-Caller-ID-Call-Waiting . The direct link to the manual is https://cdn-media.vtechphones.com/products/CS/CS6919/CS6919-X_WEBCIB_V4_20160224.pdf .

I hope this helps.

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while the station is ringing ,mute the ringer for this call only.or during a call mute the microphone. hope this helped.

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How to mute the vtech 5.8Ghz cordless phone?


Since you declined to specify the model of your VTech phone, I can only direct you to enter it into the search box here to download the manual.

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I'm assuming you're talking about the directory. When you enter a number/letter, the "Mute" button serves as a backspace/delete function. So what I did was go to Menu>Directory>Review, scroll to the contact I wanted to delete, and press "Mute", which asks me to confirm to delete the contact. Hope this helps.

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