What's wrong with our printer?
The printer shows I have ink, but it does not print, black or color. A few times, it would print parts of what was to be printed. Then, the next time, it would not print at all, that includes making copies, too. Help! We have tried doing troulbleshoot, that doesn't work. What would the problem be?
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Re: Printer and Making Copies does not work!
Your ink cartridge had developed a problem with its delivery system. Install a NEW cartridge and you should be back printing again. I repair these printers and see it all the time
Let me know what happened
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You said the device will not "print" color copies. Have you tried to make a copy of something in color?
Recommend printing out a demo page that should show all colors listed, also do a print head alignment that would show the colors too.
Is it a new genuine cart? If so, I have had this problem. Run multiple copies of black only text, Run 50 copies, will still spit out blank pages.Then head clean. If no black repeat. I did this for around 200-250 copies then Volia! black. Hope this helps
If you are making copies or sending/receiving faxes Press Black Start or Color Start. Make sure your ink cartridges are fresh. Cartridges remain fresh for up to two years if kept in their original packaging, after that the ink may become clogged. Cartridge expiration dates are printed on the package.
NOTE: The problem occurs because of the trickle development system in the machine, making extended lengths of black and white copies / prints does not allow the black developer housing to purge itself of excess waste Toner (Dry Ink) and Developer. There are two solutions for the problem:
Make 1,000 copies / prints of a black and white job, then make 150 copies / prints of full color. Continue making 1,000 copies / prints of the black and white job, then 150 full color, and so on, until the entire black and white job is complete.
Make extended jobs in groups of 100 by making 100 copies / prints of the black and white job, then allowing the machine to cycle down (return to 'Ready') and making the next 100 copies / prints. Continue in this pattern until the entire black and white job is complete.
NOTE: The above solutions are based on jobs using 8.5 x 11 inch paper, single sided, with no more than 28% coverage.