Hello. I'm having issues with a broadband light on my 1701hg 2wire router coming on. If I reboot, it will work for awhile, then it comes back. I tried another ethernet cable, checked the connection to the wall socket (looked good, but I don't have a tester) and also make sure that my marvel yukon (local area connection) settings under properites, configure, power settings does not have the box checked to allow the computer to turn off the system for power savings. Any ideas? I'm using At&t for a service provider. The only thing that I haven't been able to check is the 2wire router itself.
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The broadband link light tells you the status of the connection between the modem and the broadband servers in your area. Green means everything is A-Ok while amber means your modem is not picking up a broadband signal.
Try turning the modem off and on and also make sure the cables are secure while you're at it. If the broadband light is still amber, the only thing you could do next is to call your internet service provider.
I'd hate to say this but the 1701 was abandoned and buried a long time ago :( 2Wire was no longer supporting it when Arris bought them out and Arris will just tell you time for a new one. Even electronics with non-moving parts eventually wear out. If you're renting the 1701 time to buy a replacement and save those monthly fees (typical payoff is 10 months or so). Your ISP will have a list of compatible modems, although you might have to deal directly with their customer service to put a new gateway on your line.
You have an outside connection issue. If the broadband link is red you are not receiving the internet service correctly from your provider. Need to call your cable/dsl provider and let them perform an over the phone check to make sure all is correct.
you may try this and see if this help solve your problem
Step 1try to connect your computer directly to the modem and check if you will also experience problem
Step 2: Shutdown the computer. Step 3: reset the router while power on then Unplug the router’s power cable. Step 4: Unplug the Broadband modem’s power cable and wait for 30 seconds. Step 5: Plug in the Broadband modem’s power cable and wait for its lights to appear
stable. Step 6: Plug in the router's power cable once the modem’s lights appear stable. Step 7: Power on the computer on and configure router settings if neede
Step 8:test the Internet connection.
if this still didnot work, maybe you need to upgrade the firmware of your router
hi! first of all, let's try to make the broadband link light turn green. open any browser, go the modem's UI by typing gateway.2wire.net or homeportal/setup on the address bar, follow the onscreen instructions on running the system setup wizard. it should make the broadband link green now. for wireless connection, click on the airport icon, and select on the SSID or network name in the drop down menu. if ssid is not on the drop down menu, click on other. type the SSID in the network name field and wireless security is none. (SSID is the last 3 nos. of the SN)
hi! have you used this other identical 2wire modem before? if this other 2wire modem (is it the same 1701hg?) well you may need to configure the settings first. also 1000 series modems usually have 3 lights on it; power, broadband link, and local network. if these 3 lights are on, you may need to access the modem's user interface. assuming that all lights are green, on your computer directly attached to the 2wire, open up any browser, type in gateway.2wire.net. it will give you the network at a glance page. click on run system setup wizard, type in the system password. on the ppp authentication page, please check if it has your username & password (this is the one that you set up on your internet acct w/ your ISP), the next screen will establish a connection. (please tell me if you've got any error messages...)