This happened after 2 years of use. E lock has not been activated nor any software installed. Affects floppy drive, CD and strangely a serial connected printer. When I try to print anything the job is queued then deleted and the error message 'Optical Drive Device Locked' appears. Fix Ya says that you had a workaround for the problem..
Thanks in advance
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What this means is that it has "lost" the windows installation. Possibly corrupted and possibly a virus The message you are getting is due to the laptop looking for an alternative boot device, the PXE refes to network boot, the last in the boot order.
What you need to do is obtain a copy of the Windows disc, borrow a USB CD Drive and re-install. When getting to the install windows prompt, let it "find " the windows installation and REPAIR
If you do not have a USB device, the following is your only other option:
You will need the following: Copy of a windows installtion disc; usb pendrive of 2 gb, probably aslo a usb floppy drive and floppy disc.
Your problem is that XP does not recognize the SATA drive.Here is a link for the Acer 5315 that explains what you need to do for XP to see the drive http://soulpass.com/2007/11/10/installing-windows-xp-professional-sp2-on-acer-aspire-5315-2153-laptop/ Here is a link to the XP drivers that you will need http://support.acer-euro.com/drivers/notebook/as_3680.html The Intel drivers from the first link should work with your laptop If you don't have a USB floppy drive you will need to create your own CD with Nlite http://www.nliteos.com/ Have installed XP on my daughters 3680 so it can be done.
I've researched this and it appears simply uninstalling the elock software may resolve it - if this is not a feature you require. Since it is an Acer specific issue you may contact the manufacturer for assistance while it is under warranty.
Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.
Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.
Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
You can try this:
You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).
You also may be able to simply uninstall the e-lock software in add remove programs.
Is there an icon in your system tray that may allow you to disable e-lock?
There are a few issues that can halt Windows from installing. 1. If your Microsoft Windows CD is a copy & not a valid CD this can happen. (Possible bad copy). 2. You CD-ROM drive is either dirty, (Inside) or it's not reading the disk. (Check the data cable on the cd-rom drive. Make sure it is fully connected). (Swap out the data cable is needed). 3. E-Machine's can & most do have more than one partition on the primary hard disk drive. Most likely there are two hidden partitions on the drive. If the manufacture placed one of the partitions at the top of the drive, (As many do to stop owners from upgrading their operating system with their own CD). The installation of XP can be halted. You will not see an error message from windows during installation in this case. (The hidden partition is too small to allow windows to install, 4MB in size is about norm). One option is to contact the manufacture & buy their upgraded OS CD for your model. Another would be to erase the drive with a floppy disk. A standard Win98 boot disk will do the job but that is ill advised. The best way to clean & format the entire drive would be to find the manufacture of the hard disk drive & go to their web site. Download their Dos software to create a bootable floppy disk for Dos. Boot the system with the floppy disk & format the drive. This will remove all the hidden partitions & make the drive whole again. Most hard disk drive manufactures also provide software to create a bootable CD. This will also clean the drive & set it up for window. (You should back up all your data to CD or a second drive). Other software can be used to totally clean a hard disk drive. "Darik's Boot And Nuke". Found here: http://www.dban.org/ (Ideal for tough systems & dreaded blue screens).
I have a working workaround solution to this problem - save yourself 100usd (what acer requests from the unlocking) and press the ask me button to send me the free(FREE POST TO FORUM) request, Il give you the workaround, will take less than 10 minutes to solve the problem, really not worth it to pay 100usd for something this silly.
Il possibly soon make a video tutorial on how its done but for now, send me a request and il tell you how to get rid of the problem.
when your pc is starting, click on DEL to see BiosSetup. In BOOT SEQUENCE, where you can find FLOPPY, MASTER 1, SLAVE 1, MASTER 2 and SLAVE 2, see in SLAVE 1 if your D DRIVE NAME appears or try to select it clicking in ENTER and changing in a hardware list that will show up. If you don't see your D drive's name there, means that it's not working anymore and needs a new one like that.
Normaly, Acer comes with Philips DVD's (about CD players I don't know) and has as variation only the model (example: Philips DVD-R+RW S8441) , wich is the mark that you need to know and search in BIOS SETUP.