Question about Philips GoGear Flash MP3 Player

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I cannot download files onto my GoGear SA5125 audio video player

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Subscribe to an online music service that is compatible with your GoGear, such as Rhapsody's Mp3-Only service - I repeat MP3 ONLY - no other Rhapsody service will work. There are other choices, of course.

Use Windows Media Player to transfer songs to your GoGear, or Rip CD's into Mp3 format - I repeat MP3 FORMAT - using Windows Media Player.

Videos must be transferred using the Philips (Arcsoft) Media Converter that came on the installation CD. You can also get this program from Philips website.

You will only be able to transfer photos to your GoGear if you have used the installation CD that came with the player. It contains a critical file that Philips has never posted to their website called the Philips Device Plug-In.

-Tha Mp3 Doctor

Posted on Feb 07, 2009

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Subscribe to an online music service that is compatible with your GoGear, such as Rhapsody's Mp3-Only service - I repeat MP3 ONLY - no other Rhapsody service will work.

Use Windows Media Player to transfer songs to your GoGear, or Rip CD's into Mp3 format - I repeat MP3 FORMAT - using Windows Media Player.

Videos must be transferred using the Philips (Arcsoft) Media Converter that came on the installation CD. You can also get this program from Philips website.

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You have to plug the mp3 player into the computer, double-click My Computer, double click on the icon of the GoGear, and then go into the Music folder - exercise caution: only delete music files - if you delete files that are non-music files, you will effectively destroy your GoGear.

Windows Media Player is more complex, but it is a safer way to delete songs:

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

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3. Click on the icon of your Mp3 player on the left-hand side of the Library

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If you find that the GoGear will not load the firmware upgrade, then:
1) Backup all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

You will now be able to load the upgrade

Also, if the Philips Device Manager says that your device is already updated with the latest software, then go to: www. usasupport. philips. com,and enter in your model number, SA5125/37, on the next page select SA5125/37 (not "37B"), on the next page click on software and drives, and click on Firmware Upgrade Software - this will ensure that your player really has been given the most current firmware upgrade

-Tha Mp3 Doctor

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Go ahead and open the Philips Device Manager and run the "Repair" function. Warning: this will delete all files off your mp3 player.
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired

After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.

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