Question about HP TouchSmart IQ770 PC Desktop

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Hp IQ780A has a2discs stuck in the dvd drive

HiHp IQ780A has 2 discs stuck in the dvd drive. Drive working but not able to eject the discs. Child forced the second disc into dvd drive.

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I've been seeing some message traffic on disk NOT ejecting where I was having a problem with the DVD not staying in - it would keep ejecting. If I was persistent enough (which I was) it would eventually stay in. Seemed like a break-in deal because now I can insert a DVD 99% of the time without it auto-ejecting.

So this morning I was surprised when I stuck my DVD in the drive that it wouldn't eject it. I did notice that it seemed to hang a wee bit going in.

Now, my disk wouldn't eject. Back in the day I used to fix computers (A+ Certified) so I figured I'd give it a whirl - I noticed that the disk would come try to eject (coming flush with the disk insertion point) but would then get sucked in.

I grabbed a jewelers screwdriver, put pressure against the drive opening so that the screwdriver wasn't in the way and hit Eject. When the disk was flush against the disk opening I pushed against the top of the DVD (from the front to the rear) and jammed the DVD so that it couldn't go back in - it tried a couple of times and gave up. So now my DVD was just sitting at the opening... I grabbed some tweezers - squeezed tight and successfully pulled out the DVD.

To my surprise a second DVD popped out - I'm talking it got thrown out of the computer onto the floor (imagine my surprise). Fortunately, I didn't damage the DVD extracting it and it's been happy ever since.

Moral to the story - the HP TouchSmart will allow you to insert a DVD when there is already one in it. If you get even the slightest resistance (there was some) assume there is a DVD left it in and be sure to eject it before inserting the DVD.

Bill







Posted on Jan 18, 2009

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Woah! You don't want to hear this but forcing a second disc into the drive has probably destroyed the drive read head. They are pretty tough and it might be able to survive but you will most certainly have to dismantle the drive to remove the DVD and not create any more damage. Kind of like scraping someone elses car in a parking lot. More damage is done when you try to back off of the other car than the initial hit. (not like that's ever happened to me :) )

Posted on Jan 08, 2009

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Posted on Jan 02, 2017

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Can't push button to open CD/DVD player - won't open. Help?


What to do if you get a CD or DVD stuck in your computers optical drive, and it won't eject. You can take several steps to troubleshoot stuck DVDs or CDs.

Computers are what they are, complex. Meaning, a stuck DVD could be one of several possible things. Sometimes it may be easy to fix. Sometimes, not so easy. The best thing to do is troubleshoot the problem.
Here is what you should not do:
- Stick a screwdriver, pocket knife, credit card, or any other object into the DVD drive and try to pry it open or pull the disc out. When stuff doesn't work right, I feel like tossing my computer across the room just as much as the next guy. But just don't do it. Troubleshoot first.

Method 1 - Try Ejecting from Within Windows Navigate on over to Start > Computer. Right-click on your CD/DVD drive choose eject from the drop down menu. Sometimes you can eject the stuck disc using Windows commands.

Method 2 - Software and Drivers The CD/DVD drive was working a week ago right? But all of a sudden it just stops. Chances are good, that you may have installed a program, application, update, driver, etc., that messed with the CD/DVD drive driver.
To troubleshoot this, try doing a system restore. A system restore will uninstall several files and changes to your computer that were made within a certain time frame. If you have just recently upgraded your operating system, this often times cause some device drivers incompatibilities.
Another thing that you can try, is uninstalling the driver for your CD/DVD drive, and reinstalling it. To do this, you will need to make sure that you have a backup of your driver. You should be able to download it from your CD/DVD drive manufacturer's website.

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I have an acer aspire x1200-b1601a with a cd/dvd drive that will not open without putting the tip of a knife along the edge and prying it open. the "magic" pinhole is behind the case's cover and cann



CD-ROM, DVD, or other disc tray not opening Locking device or software installed First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
cdrom.jpg
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.

Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.

What to do if CD or DVD stuck in drive? Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.

cdrom.jpg
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.

reference: http://www.computerhope.com/issues/ch001487.htm

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