Question about HP TouchSmart IQ770 PC Desktop
HiHp IQ780A has 2 discs stuck in the dvd drive. Drive working but not able to eject the discs. Child forced the second disc into dvd drive.
I've been seeing some message traffic on disk NOT ejecting where I was having a problem with the DVD not staying in - it would keep ejecting. If I was persistent enough (which I was) it would eventually stay in. Seemed like a break-in deal because now I can insert a DVD 99% of the time without it auto-ejecting.
So this morning I was surprised when I stuck my DVD in the drive that it wouldn't eject it. I did notice that it seemed to hang a wee bit going in.
Now, my disk wouldn't eject. Back in the day I used to fix computers (A+ Certified) so I figured I'd give it a whirl - I noticed that the disk would come try to eject (coming flush with the disk insertion point) but would then get sucked in.
I grabbed a jewelers screwdriver, put pressure against the drive opening so that the screwdriver wasn't in the way and hit Eject. When the disk was flush against the disk opening I pushed against the top of the DVD (from the front to the rear) and jammed the DVD so that it couldn't go back in - it tried a couple of times and gave up. So now my DVD was just sitting at the opening... I grabbed some tweezers - squeezed tight and successfully pulled out the DVD.
To my surprise a second DVD popped out - I'm talking it got thrown out of the computer onto the floor (imagine my surprise). Fortunately, I didn't damage the DVD extracting it and it's been happy ever since.
Moral to the story - the HP TouchSmart will allow you to insert a DVD when there is already one in it. If you get even the slightest resistance (there was some) assume there is a DVD left it in and be sure to eject it before inserting the DVD.
Posted on Jan 18, 2009
Woah! You don't want to hear this but forcing a second disc into the drive has probably destroyed the drive read head. They are pretty tough and it might be able to survive but you will most certainly have to dismantle the drive to remove the DVD and not create any more damage. Kind of like scraping someone elses car in a parking lot. More damage is done when you try to back off of the other car than the initial hit. (not like that's ever happened to me :) )
Posted on Jan 08, 2009
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