Remote code My remote stopped working and I wanted to try and see if it is the remote or the IR receiver on the TV...does anyone have the remote code for the Cyberhome CH-HGL1710 17" LCD/DVD player so I can try a universal remote with the TV...I have tried the "search" function on my universal but it did not work thanks

Hello Witt Thomas,

I can understand the concern and wanting the remote to work the TV Menus. It is possible with our remotes, however it depends on the TV itself. I've seen instances where there are 2 TV's in one house, and 1 will do it, while the other won't.

If you have tried all of the remote codes, and none work, the only other options we have available are to try a powr scan, or teach the remote. This link http://www.mydish.com/support/teach-learning-remote-20-21 can provide the steps on how to teach that model of remote control!

Let me know if you have any other questions.

Tommy Faust
DISH Social Media Representative

First what is the age of the remote relative to the TV? The codes are limited to those for devices released about 6 months before the remote was programmed. If this is the problem, then you may need a newer universal remote.

Next is the TV responding to any remote or button press? It's possible that the IR receiver has failed or the entire board has failed in the TV. (If the buttons work, it's just the IR receiver if the unit doesn't respond to any button presses.) For parts, try shopjimmy.com or partstore.com. You want parts that match the ones in the TV.

You can check if the remote works with a cell phone camera. Take a picture of the IR beam end of the remote when someone else presses the button. When you look at the resulting picture there will be light at the end of the remote.

I hope this helps.

Cindy Wells
(shopjimmy.com specializes in parts from TVs damaged in shipping and thus have minimal use.)

rogere214

There could be an IR interference from another source, perhaps florescent lights, DVD player, TV, etc. To locate the source, leave everything off except the receiver and TV. Turn one component on at a time and try the remote to see if the remote still works or not. If it still works, turn on next component. Try the remote until it stops working. Once you find the source,try moving it to a new location. If you don't find the source, then we may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

Have you make sure you were sent the correct one, according to the info for the model you give the replacement remote should be a 72796929 and it's available through the partstore.com for about 10 dollars. If you got a universal or programable remote then you'll have to try the code search procedure listed in the instruction manual. If you have the correct remote(part number) then there is a problem in the IR receiver panel or the IR receiver itself. If you have a universal remote you might want to try the dvd codes also because you have the combo/TV

It is possible the IR sensor is bad. Most of the time if it is a remote issue, the light on the remote will not light up. Does the remote that came with tv still control any functions? I would try the remote that came with the tv, and then go from there, but it sounds like your IR sensor has gone out on you.

The problem for me was the TV giving off IR signals that interfered with DISH's poorly designed remote. When the TV's room ambient light sensor was turned on and it became dusk outside the DISH remote would stop working. Moving the receiver away from the TV helps but the problem is not eliminated until the light sensor is turned off.
Until DISH corrects this poor design there may be no other viable solution.

resolder the ir sender it sound like it the solder has broken free

You can look at the IR beam coming from a remote control using electronic cameras, like camcorders or webcams, if you want to see whether the remote is actually working. It doesn't sound like the remote is your problem. But it is probably your TV. IR receivers don't go out too often, but it can happen. You can try holding the remote directly in front of the receiver.

REPLACE IR SENSOR INSIDE THE SET COMMON PROBLEM

I have never been a big fan of the universal remotes , but most of the times they do at least turn the tv on . You could possibly have a bad IR as well to . Whats your model # of the tv and what type of universal remote are you trying ?