I have put in a claim with the service dept. I purchased the 1 yr. plan.I have been trying for a week to fax the receipt so they can send a new one but the lines are always busy. Is there an address I can mail it to so my son can play with his Christmas gift he has been waiting for?
My RMA # is 12110260.Please help me resolve this matter.
Unfortunately, with Microsoft seeming like they're always understaffed, you may have to wait. However, try calling the xbox 360 support line and dial the extension 0 to speak with a CS agent. Sometimes this helps getting you to an agent.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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As you've noted, you'll need to buy a Rock Band disc. You might be able to find one in the used game section of your local video game retailer (Gamestop for example).
Alternatively, you can purchase it online. Here is a link to the PAL version of the game. I linked to the PAL version (on amazon.co.uk) as you mentioned Malaysia in your question, which is a PAL region, and the UK is also a PAL region. The PS2 is region locked so your games must match the same region as your PS2.
make shaw its not a ps3 game, not trying to be patronizing but ive had 3 people do that brought ps3 games and try to put them in ps2, its true sony are rip off merchants, my advise is not to get a wii ether go for a xbox 360, he will love you for ever. the download content alone you can get for rock band1/2 and guitar hero world tour is worth it
Here are the tips to get Rock Band work on the ps2:
Clean the disc well.
Run another disc in the PS2 for about 5 minutes, then try the Rock Band disc.
Plug in a standard controller, navigate to the browser screen, and if the PS2 reads the disc, simply select it with the controller.
Insert a copy of Rock Band Track Pack (PS2) and let it run until it gets to the Harmonix screen. Quickly switch this disc for the Rock Band disc, and reset the console.
Insert the disc so that the "K" in Rock Band on is pointed at roughly 6 O'clock. If the disc isn't read, then open your PS2 and rotate the disc one hour to the right. Repeat this until it is working or until it is back at 6 O'clock.
Be careful with your Rock Band disc as some of them barely work to start with, and you don't want to damage it more.
Save your receipt because if it doesn't work at all you will want to return it.
Please do rate this solution as FixYa and revert for further assistance.
My children had purchased a TV for us at Christmas time along with a 2 yr service plan and I had contacted the number that was included in the service plan to register our TV and was told just to hang onto the receipt and phone the number in the service plan if we need to have anything repaired.
Hope this helps you.
We had the same problem on a PS2 (thin) that is several years old. We tried exchanging the disk - same problem. We have a lot invested in the PS2 system and just bought several new games for it for Xmas so we decided to buy a new PS2 and see what happened. The Rock Band game works perfectly in the new PS2 with no issues.
It sounds like you got a damaged disk. If other games work & this one does not then you will probably have to return it for a replacement. Sorry. Hope this helps & please remember to rate my answer. Thanks.
Had same problem, trying to register the 2 yr. service plan purchased at the same time I purchased the xbox 360. Called the 877-968-6391 service phone number, automated voice system gives you about 4 options to choose from. I did the option 1 trying to preregister the 2 yr. service plan, and it also indicated to go to the web site to register, but found no option to do so on the web site. Called back the same phone number, pressed option 3, then pressed option 4, was some how able to speak to a customer representative, who informed me that you don't have to preregister the 2 yr. service plan. She said you hang on to your receipt, your receipt should show the 2 yr. service plan number that you purchased, in the event that you have a problem with the product that you purchased, then you call the 800 service plan number shown on your receipt to get help for repairs on your purchased product. At least that's what I was told, and I hope that's the way it works, after you purchasing a service agreement for extra money!