Question about Creative Labs Zen Micro MP3 Player

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Connectivity issue I have attempted all the recommended downlowds for eliminating detection errors for my Zen V and my HP media Center PC m7760n give message that the producted is not connected. or "unable to detect a supported product". Yet, when I click on "my computer" the Zen is listed. Please help....

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Re: Connectivity issue

Try using a different computer. or uninstall all creative software and reinstall again.

Posted on Dec 03, 2007

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Creative zen model no DVP-HD0003 has hanged, unable to switch it off. pls give me a solution or give me the address of creative zen service center in chennai or bangalore.

Just to the left of the charger port is a very small hole. Push lightly with a paper clip - this is the reset button. These devices have an issue of getting stymied and locking up. This is the fix.

Jan 09, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen 30 gb player says hard disc problem. reset,re-boot tried all nothing works .have you got any idea to fix problem

With severe Disk problem, put your media player in USB disk mode and use Windows Explorer to attempt to repair it:
Open Windows Explorer -> drive 'Properties' -> Tools -> Error-Cheking -> Check now -> Tick all options -> Start
If errors are detected and repaired, some of the files will now be corrupted and you may need to re-install the firmware or do a 'hard reset'.
ps. If too many errors are detected, I would strongly suggest that you backup your player files to your PCLaptop if possible and re-FORMAT your player hard disk.

Dec 25, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

My Creative Zen keeps giving me the message ''shutting down'' but just stays on, even after the reset feature is used. Any ideas how to solve ?

Sometimes manufacturers release firmware updates to fix issues in the units. I would suggest attempting a firmware update if your firmware is not the latest version. (The Creative website lists the current firmware revisions in their support area for their players.)

If you are able to connect to the PC via the USB cable, I would try the Creative MP3 Player Recovery Tool available through their support tab as soon as the unit has at least 50% charge.

If the Zen player is completely locked and will not connect to the PC, you may have to let the battery go low and allow the unit to turn off by running out of power. Then plug the player into the PC to perform the initial slow charge and after some time (15min), the player will attempt to turn on the screen when it has enough charge. When it turns on, you should be able to tell if the PC connects to the Zen as well. If it connects, continue to allow the Zen to charge until you have at least 50% charge and then attempt the Creative MP3 Player Recovery Tool.

If the Zen doesn't connect to the PC, there is a deeper problem.

Sep 01, 2009 | MP3 & Digital Media Players

2 Answers

Can't convert mp4 files through Creative Zen video converter

Creative Zen has its own video format, so you need a thrid party video converter to convert videos to the format fit for your player.
Here I recommend you try Wondershare Video Converter Platinum, which could convert between all popular Video formats ( AVI, MKV, MP4, WMV, FLV, MPEG etc.) that support all popular portable media players (such as Creative Zen, Zune/Zune HD, iPod/iPhone and PSP) and the latest iPod Nano 5G, iPod Touch 3, iPhone 3GS/OS 3.1.

Apr 08, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Sync problem

My Zen sleek can't connect the computer

Aug 22, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative zen creative sen STMP3500 driver

Hello - it is on the Creative Zen website.

Jul 06, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

My PC doesn't recognize my ZEN Vision:M

Make sure you get creative media player organizer 5 and what ever else you need.. You need to go here =


Jun 09, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

I have loaded software on computer - Creative Zen V Plus (8Gb). It will not recognise the Zen. My computer runs XP Professional.


Check in the dvice manager to know whether it is detected or not.

Restart the windows & check.

Zen players or any mp3 players have some issues with the media player 11.

Try installing the windows media player 10.

Hope this helps.

Good Luck.

Live, Love, Laugh.

May 12, 2008 | MP3 & Digital Media Players

2 Answers

Firmware error on creative zen

Check your LAN settings by going to Internet Options, select "connections" then LAN settings, then check the box that says "automatically detect settings". Click okay, and that should fix your problem. You have that have those options enabled to let some common programs detect your internet connectivity.

waseem E-mail-

Dec 31, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Creative Zen nano plus write file delayed

My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time

Aug 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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