Question about Kenmore 18.3 cu. ft. Top Freezer Refrigerator w/Through-the-Door Water Dispenser

17 Answers

Water leaking inside refrigerator

There is a puddle of water inside the refrigerator, beneath the vegetable bins. It seems to be condesation from the inside back of the refrigerator.

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  • Anonymous Dec 05, 2007

    pushed on a piece of styroform at the back of the frig and the water leak sped up.

  • Anonymous Jan 07, 2008

    refrigerator leaking from the opening below the freezer. Is a Kenmore mod. 71192100. clean coils.

  • Platman44 Apr 20, 2008

    I have water leaking out of the Air Tower, I thought it was coming from the ice maker so I shut the water off to the ice maker I'm not sure but it might have slow it down and also I hear a loud thumb after its been running it does it almost ever time it shuts off

  • inquirer May 10, 2008

    I have a Kenmore Cold Spot refrig w/ top freezer, model 106.71194101, and I also have water standing inside of the veggie bins and under the bins. I can see some water (very little) dripping from inside at the top of the frig. Is this problem repairable? I appreciate whatever advice you can offer. Thanks.

  • Anonymous May 20, 2008

    side by side freezer-fridge.

    Water collects on floor of freezer unit and freezes.

  • Anonymous Jun 13, 2008

    ....i have a model 106.9658615...i cannot find the hole you are talking about....i have taken off the air cover in the refrigerator but no hole....can you offer some guidance?..............................

  • Anonymous Jul 13, 2008

    I have the same problem. A puddle of water inside the refrigerator, beneath the vegetable bins, and leak to the kitchen floor.

  • Anonymous Jul 13, 2008

    Yes, I have the same problem. A paddle of water inside the refrigerator, beneath the vegetable bin, run down to the kitchen floor, especially, when weather get warmer.

  • Anonymous Jul 21, 2008

    Yes, I have the same problem too. A puddle of water under my vegetable drawer and dripping onto the kitchen floor. I had to keep a cloth just near the fridge to wipe the floor dry when the water drips.

  • mazzb Jul 28, 2008

    Water not going down drain at back of fridge. How can I unblock. Built in fridge so cannot take out and clean back

  • calimoe77 Oct 15, 2008

    i also have this problem, it happens very quickly, but there is no drain hole in the back of the fridge. the water is coming from under the freezer in the back does anyone know how to fix this?

  • lvandyke56 Dec 31, 2008

    where exactly is the drain hole or whatever in a whirlpool fridge. I too have this problem of water beneath the vegggy bins.

  • Anonymous Mar 23, 2009

    I just had the same problem. I did solution #3 to the tee and I think I have solved the problem. great advice.

  • vora444 Apr 02, 2009

    Water is leaking in the freezer underneath the vegetable bin. Anybody knows what the problem maybe and how to fix it?

  • Anonymous May 22, 2009

    I am out of town. My roommate told me she found a puddle of water inside the refrigerator, and outside on the floor....even after she clean it.

    What do I need to do and is it difficult? Is it worth fixing or replace a new one? Please help

  • yesllc May 22, 2009

    I am out of town, however my roommate told me that there is a puddle of water inside the refrigerator, and outstide even after she clean it.
    What do I need to do, is it difficult? Is it worth fixing? Approx cost?
    Please help. thanks.

  • Anonymous Aug 04, 2015

    I had this problem recurring several times with this same GE fridge
    I finally solved it by attaching an inverted L shape piece of 3/16" copper tubing into the drain hole,

    The longer side of the L has to be long enough to be placed 1-1/2 -2" inch inside the drain tube.
    The short end of the copper L tube, about 1-3/4" long I attached it firmly to the heating element that do the defrosting with a small screw clamp.
    It has not leaked ever since. The copper tube will get warm and melt any ice trying to enter the drain hole.
    It is a $5 fix
    ·

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17 Answers

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If water leaks inside your refrigerator
(and it WILL, at some point) you can fix
it yourself. My 26 year old fridge was leaking
and I fixed it completely. It is a Kenmore
top freezer, bottom refrigerator model.

In the good old models, one had to defrost the
fridge every few months manually.

In the recent models, the fridge defrosts automatically,
once or twice a day, and the water is supposed to drain
down a long drain tube into a pan located at the bottom of
the fridge. This collected water in the pan evaporates
by the heat under the fridge.

Now the drain tube can get clogged, by food debris and/or
ice. Thus when the water cannot drip through the drain tube
the water drips inside the fridge.

The drain tube is located behind the fridge, which is pretty
easy to take it out and clean. However usually the clog is
not in the long tube but in the connector assembly located
in the backside of the fridge that leads to the long drain tube.

To get to the connector assemble, you need to unscrew and
take out the back panel of the freezer compartment. You would
see the evaporator coil and a tray under the coil where the water
is supposed to drip through. If you find the tray completely frozen
with ice, let it melt off. To speed up melting, you may blow
hot air via a hair dryer. Once the ice is clear, you should see
a drain hole in the middle of the tray. This could be clogged,
which needs to be unclogged.

Next unscrew and open the thermostat control assembly located
in the inside of the back of the refrigerator compartment just above
the light bulb fixture. Once you take the take the cover off (you will
also have to take the knobs out) you will see a small tray cup about
2" x 2" x 1/2" into which water from the top freezer compartment
drain hole is supposed to drain. Pull out the tray cup, and if clogged,
unclog it, clean it and put it back.

To check if the drain works ok, pour some water on the tray
under the evaporator coil (top freezer compartment) and see if it
immediately drains into the tray located at the bottom of the fridge
at the floor level. If it does, you got it; and you can assemble things
back in the reverse order you took the pieces apart.

Needless to say, use a vacuum cleaner with a long suction tube to clean
out all the collected mess under the fridge. No matter how good
your housekeeping is, the bottom of the fridge will be full of dust.
With lot of patience (I mean lots of it) you should be saving hundreds of dollars.
If you still have problems e-mail me at walkhill@cox.net

Posted on Mar 01, 2010

  • devotedone9
    devotedone9 Aug 04, 2012

    The water we pour in is going right into the fridge

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I had the same problem with my whirlpool fridge....
there is a overflow drain at the bottom of the freezer compartment.

Open the freezer compartment...
Locate screws on the back wall (from inside freezer compartment)
unscrew and open the back panel.
You will see a hole at the bottom which is the drain hole.
if you feel ice there... then that's the reason... the clog wont let water drain out and it accumulates at the bottom after a few days it leaks out of the fridge.

I used a hair dryer to unclog that hole and within minutes I could see water on the drying pan located below the fridge (which previously was dry)

Posted on Apr 15, 2009

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At the back of the fridge there is a water drain hole. this will be blocked. you will have to unblock by pushing a thin wire etc down it, then pour a little warm water down to confirm it has been unblocked.

Posted on Jun 02, 2007

  • mtreseler Nov 21, 2010

    Mine was frozen solid half an inch above the drain hole.
    Wire does no good in this case.
    Wait for it all to melt then pour hot water down the drain pipe.

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If you have a whirlpool fridge. The freezer is where the drain is for the condenser unit. This sometimes will freeze the water from the condenser before it get a chance to drain. Resultinfg in a layer of ice forming on the entire bottom of the freezer. This in turn won't let the water flow to the bottom of the fridge to evaporate. You need to unscrew two screws in the bottom pan of the freezer, to expose the ice. Chip out the ice till you see the metal water pan in the back of the freezer. The water drain hole will be located in the middle of this metal pan. You need to defrost the metal pan, by appling heat to it or by unplugging the fridge. The hole will be frozen with ice quite a ways down. As the ice starts to melt absorb the water with a towell and add hot water untill it starts to flow without any restriction. Hope this helps.

Posted on Feb 10, 2009

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Open the freezer compartment, unsrew the two nuts. pour a little warm water to defrost the bult up ice on the freezer compartment. At the estreem end, a shining drain pan might full of iced remove the ice at the center of the pan you will see a hole blocked with ice, pour hot water on it till all melted away. open the back of your refrigeration there is a water drain hole, around the left hand corner. see if the hot water driping off. this resolve the problem.
Good luck

Posted on Jul 22, 2008

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I have a Whirlpool Gold fridge, and I had water all over my lower non-freezer compartment. What did, with help from this page:

  • Take food out of freezer
  • Take rack out
  • Take out any ice cube racks
  • Remove ice accumulated in the bottom of the compartment (I used a hammer)
  • Unscrew the back panel inside the freezer compartment
  • You won't be able to remove the panel right away because of the plastic duct is mated to the bottom of the freezer compartment.
  • Lift the panel up to unmate the duct and the bottom, and pull the top end of the panel toward you. Don't pull too hard because there are electrical wires attached to it.
  • Disconnect the wires and remove the panel / duct.
  • I saw an accumulation of ice and a hole.
  • Remove whatever ice you can.
  • Pour boiling water into the hole to remove ice inside the hole.
  • You'll know you've succeeded when water runs easily down the hole.
  • The water should collect underneath the fridge - there is a grille that you can remove (Just pull) and you'll see a pan where the water is collecting.
I just did this so I'm not sure if it will happen again ...

Posted on Mar 13, 2010

  • ascloutier Aug 09, 2010

    As with many people, solution 3 was exactly what I needed. I figured out a shortcut to get through the ice though, particularly down in the hole. I have a small, plastic syringe with a very fine tip. I filled it carefully with boiling water and used it to clear the ice in no time. The combination of the heat and the high-pressure super thin stream cut through the ice like butter. I highly recommend this if you ever have to do it again.

    Thanks again to all the comments. This saved me a nasty service charge.

  • CrimsonC Oct 05, 2010

    I followed solution 3 and it worked beautifully. I am resourceful but definitely a novice at "handyman" work but was able to easily follow these steps and it fixed the problem. Thanks for the information.

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The best way to solve the problem is NOT to purchase any more Kenmore refrigerators of any kind. These appliances used to be so good they could end up in your estate. I have had nothing but problems with mine, including the puddling inside the refrig and I cannot perform this surgery every 3 to 6 months.

Installation was poor; it was not levelled and the doors didn't close completely, even after one of their service men came to do it "right". No wonder you have to buy expensive service agreements. There is no point to a "frost free" refrig when you have to defrost it every 3 to 6 months with screwdrivers, hairdriers, boiling water, and move the thing out from the wall to do it.

Does anyone make anything any good anymore? Or is everything disposable?

Posted on May 23, 2010

  • Brad Clark Aug 02, 2012

    I am experiencing the problem described (water pooling under the vegetable bins). I have a Kenmore Model253 with an automatic icemaker in the freezer. The problem I have encountered in trying the solution suggested is that I can unscrew three screws but not the fourth because the icemaker is in the way. I pried the back panel off as best I could and ran a hair drier in the small SMALL gap between the back panel & floor of the freezer, so we'll see if that helps, but any thoughts on how to deal with this with the icemaker in the way?

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I tried solution number 3, however did not see a drain hole at the bottom to defrost.  In the back of the refridgerator portion of the unit,however... on the top, there is a white plastic square piece with  4 ventilation holes.  On the left side of that piece is a little tray.  I felt inside the tray, (cannot see in it) and felt a chunk of ice.  I was able to slip the ice out..not sure if it was so easy to remove because I'd had the doors open so long, but it came right out.  I believe this is where the back up was taking place because I also had some water go into the little meat holder drawer I have positioned right under it.  I just did this about 15 mins ago....so not 100% it is the solution, but worth a try!

Posted on May 15, 2009

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I have a 7 year old Whirlpool fridge that leaks water in the fridge, and I have to do Solution #5 about every six months. Sure it fixes the problem for six months (take out the freezer pan and lift out all the ice), but how the heck does this keep happening every six months? I have played around with the temperature settings for both the fridge and the freezer, but it never stops it from happening. Is this just a crappy model/brand fridge?

it started acting up at about 5 years.

I paid a lot for this fridge at the time (it's not a low end fridge!), but feel like I am living in a Honeymooner's episode every time I have to clean out the damned ice!

Posted on Jan 29, 2010

  • hjones333 Apr 10, 2010

    Posted a little while back. This time, my fridge only went 3 months before I had to 'unplug the drain tube'. Which is a good temporary fix to many posts that I have read all over the internet - but did not help root cause for me.



    Wanna know what it was that was causing it to freeze every several months?



    The aluminum plate drip pan was not lined up with the drain tube.



    While After cleaning out the ice and water, pour water in the drip pan. If it leaks out under the drip pan, then you have the same problem. It's not supposed to.



    Now if someone can help me with the misaligned drip pan?



    The tube is in a fixed position, therefore it has to be the drip pan that is misaligned - however, it is a folded piece that is not really adjustable.



    Will a new drip pan fix it? A plug-in grommet shaped like a funnel and some RTV would fix it. Do they make a plug in grommet to help this?

  • hjones333 Nov 22, 2010

    Clearing out the drain tube is fine, but grew tied of having to do this every six months! After years, I finally figured out that the root cause was the hole in the tray in the freezer (that catches the water during defrost) was misaligned from the tube leading to the bottom of the fridge. The water would leak all over the bottom of the freezer and eventually fill and cause it to leak into the fridge. The next problem was how to fix it. The tray is NOT moveable. How to join the misaligned 1/8" gap? Home Depot - rain gutter RTV! If this stuff can handle winters in Wisconsin, freezer temp's should be no problem! I put some around the hole to "join" it up with the tube. Six months later, the bottom of my freezer has ZERO ice!

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This problem can be fixed permanently by cutting a #14 copper wire about 4-6 " long bend a hook on one side and carefully place the hook over the heating coil and drop the other end in to the drain hole, it won't freeze no more.

Posted on Oct 05, 2012

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I have a similar problem but with a Zanussi built in fridge freezer so I don't think I will be able to unscrew the freezer section. Any ideas?

Posted on Aug 12, 2009

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I have a cheap Hotpoint where I'm renting and the bottom shelf and drawer were constantly filling up with water. Sure enough the drain at the back of the freezer was frozen. Took a little more disassembly than described for the Kenmore, there is a center column with some Styrofoam ducting which i snapped apart by accident on disassembly. I think it will eventually freeze back together so should be a big deal. I chipped away all the ice off the bottom of the freezer, and then i poured hot salty water over the drain. It took maybe 10 minutes and some prying with a screw driver but eventually the ice broke away and the drain cleared up. Im hoping the salty water will help keep the drain from freezing as quickly... I hope this solves the problem.

Posted on Oct 18, 2010

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I had similar problem with a Hoover. At bottom of drain tube under the cabinet is a rubber tube fitting. It has a flapper end to allow water out but keep insects out. It eventually seals closed. Give it a good clean or remove it. Cant think of too many eskimo insects.

Posted on Apr 23, 2016

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Thaw it out. There is a drain that goes to a pan under the refrig. Then a small fan blows on the water in the pan. Something is stopping that from working. Check the pan under the refrig. If it's empty, then your line is plugged. Disconnect it and blow it out or replace it. If it's full, look to see if the little fan is running. If it is not, you may need to replace it, or a couple of drops of WD-40 into the shaft, even though is say not to.

Posted on Jan 13, 2015

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If you are in Los Angeles area, your best bet is to find an appliance repair company that doesn't charge for a service call, so you can get a repair estimate from a pro. This is my favorite refrigerator repair company in los angeles: http://www.yelp.com/biz/appliance-repair-pros-los-angeles-5

Posted on Dec 16, 2014

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The real problem is the hose that connects to drain hole at the bottom of the refer by the condenser fan and compressor. This hose connects to the drain hole then curves into the water trey. Well this hose is removable you have to replace it with a re-design hose. The problem with this drain hose is that it gets gluey and shuts close. Is suppose to be close to prevent air from going into the freezer and prevent moisture and it suppose to open when water is draining from the freezer.

Posted on Oct 22, 2014

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Posted on Sep 16, 2014

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SOURCE: Water leaking inside refrigerator

Its the clogged defrost drain. I have the same problem. I just cant find the drain

Posted on Jun 07, 2008

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I have a Whirlpool Top-mount refrigerator. Whirlpool also manufactures many of the Kenmore refrigerators.

A few weeks ago I noticed a puddle of water on the top right shelf in the refrigerator section. I figured out that it must be the water that forms during the defrost cycle and normally drains down through a tube in the back into an evaporator tray beneath the refrigerator. Something was preventing the water from draining away and instead it was dripping through the overflow holes from the freezer into the refrigerator section.

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