You have damaged the touch sensitive top layer. Can you see any cracks? It is possible to replace just this top layer as opposed to replacing whole screen which is very expensive of the order of $50.
The touch screen should cost less at $10 plus labour
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TouchFlo is an application that needs to run on top of Windows. It is quite well hidden in the menus....
To start with, I assume you get the normal Windows Mobile 'Today' screen? If not, you have bigger problems!
If so, hit "Start" --> Settings
Then on the 'Personal' tab, go to 'Today'
Then look at the 'Items' tab and make sure that TouchFLO 3D is the only checked item.
Hit 'OK' top right, then 'X' top right and you should get back to find it activated.
@deepak - TouchFLO 3D is standard on the HTC Diamond. If you have TouchFLO then I guess you have a HTC Touch (different phone).
Don't know if you've tried this yet, but adjust the volume slider on the left side of the phone. A screen will appear. One is for the phone volume and one is for the system volume..Sometimes one can be muted by accident. Also check your system settings under sound..Next, open Windows Media Player and make sure the volume is up. If that doesn't work I don't know what to tell you..I've had this phone for a while and that is one problem I have never seen.