Question about GE 28111 Cordless Phone

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Phone works in one jack but not another

I recently purchased a 6.0 Digital GE DECT phone. The phone will not work (no dial tone) when connected to phone jack in my home office. However, the phone does work when plugged into the phone jack in my kitchen (all line share one phone number). The phone that was in the kitchen does work when plugged into the office phone jack. So, the kitchen phone (an older AT&T model cordless) works from both jacks while the new GE phone works only on the one jack. Can you expalin how this could occur? Thanks.

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  • Anonymous Mar 24, 2014

    I am not having any problems I just want to know why the promting

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Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!

Posted on Jan 08, 2009

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