I recently purchased a 6.0 Digital GE DECT phone. The phone will not work (no dial tone) when connected to phone jack in my home office. However, the phone does work when plugged into the phone jack in my kitchen (all line share one phone number). The phone that was in the kitchen does work when plugged into the office phone jack. So, the kitchen phone (an older AT&T model cordless) works from both jacks while the new GE phone works only on the one jack. Can you expalin how this could occur? Thanks.
Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!
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First, plug the phone into another known working jack to see if it is the phone or the jack. If it still does not work in the new jack then replace the cord. It that does not work then it is your phone. If you only have the one jack, take it to a neighbors to verify if it works or not. If none of that works then it is the phone itself.
You need to find out where the fault is. I like an old corded phone for this. Check if a different phone gets a dial tone at the jack and other jacks inside the building. If no dial tone inside, find where the phone service comes in. Open that box and if it has a RJ-11 connection, check if you get dial tone at the junction. (If you have an older service, you will need a special line tester to check the service.) If you have no dial tone at the service box, contact your phone company - there is a problem with the service. (It could be some idiot damaged a wire digging or something else.) If there is a dial tone at the service connection, you need to find the break in your inside wiring. Open up the jacks and check any visible wiring for loose wires or damaged wires. If there is no obvious damage, you will need to look at the hidden wiring (a professional to do the work might be best).
Cindy Wells (I've had dead phone lines outside the home from lightning (affected the DSL), an idiot road crew and one unknown malfunction. All of these were promptly fixed by the phone company technician.)
The phone will do this if it isn't (or thinks it isn't) connected to a working phone jack. Try a known good phone (corded type) in the jack to verify that in fact there is dial tone there. Also make sure that the line cord is firmly plugged in at both ends until the latching tabs snap into place. Sometimes it's just a poor connection because the plug isn't all the way in. You can also try another line cord. Bad ones do pop up sometimes.
If everything is correct with the phone jack, take the phone back to the store for an exchange. You have a dud.
Is there dial tone at the jack where you are plugged in?? Are you sure?
Is this a pulse/tone phone? Do you have a pulse or tone line? Have you made the correct setting? Is the RJ-11 connections solid? Have you tried the wire on another phone and proved it is good? Is there a separate power suply for the phone or does it get its power from (a) the radio or (b) from the phone company?
try unplaging the dsl modem from the phone jack and plug in a known good phone and see if you have dial tone there if you do you may have a bad filter someplace.if not unplug everything else that is plugged into a phone jack in the house and try again with a known good phone.The dsl will work with a minor short on the line,like a phone off hook.
Have you tried a known good phone in the jack, if that doesn't work take the phone to the demarc box provided by your phone company and open the door on the box. Under this door locate the mini jack and disconnect it, then plug your known good phone into that jack. If you get no dial tone at this point, then it isn't being provided by the local phone company so it's their trouble. Thank you. Jerry