Question about SanDisk Sansa MP3 Player

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My sansa express worked fine then today I plugged it into my car and started to charge it, then I pulled it out and it all of a sudden went blank and now it only shows a blue line through the screen, but the directional is all lit up???

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First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.
If it does not work, you may need to get a firmware update from this web site: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Remember that you need to back up all of your information before doing the update.

Posted on Jan 09, 2009

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