Question about D-Link Airspot (DSA-3200) Router (DSA3200)

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D-Link DSA-3200 Gateway/Router and Access Points

I been having intermittent wireless connections when like 12 people are connected to the access point, which is hard wired to the DSA-3200 Gateway/Router which has 2 public lan ports and 2 private lan ports. I use the Public lan port. I am using a static ip address on the router, to the cable modem on the wan port.

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Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

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2. Have you secured your wireless router from people near your from unauthorized access? ie. change the default password, setup encryption use WPA2 or WPA, change the default SSID, and turn off SSID broadcast, and for added protection, enable MAC address filtering which allows only the MAC address/es of your wireless card/s to connect to your wireless router.
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or

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Access the configuration page (10.0.0.2)

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You set the number in the panel.

Make sure its set to DHCP, here is a screenshot of mine:
http://img66.imageshack.us/img66/8438/imagemi4.png

click that link ^ to see pic

Now to access your router pane ou need to get your default gateway and put that address in your browser then login.

To find ur default gateway:
start>run>type cmd> then type ipconfig/all

Good luck,
Cam

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