Question about HP Officejet 6310 All-In-One InkJet Printer

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When i turn on the printer it displays a message''Rest power'' it keeps the same message even when i turn on and off. what shold i do

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  • Anonymous Jan 09, 2009

    I have same problem. Called HP customer support at 1 800-474 6836. For $34 they gave me customer support. which said to do the following: Press the #3 button and the pound (#) buttom at the same time for a total of 60 second. If the flashing still continues, this means it is not a software issue. Then you are to press the #6 button and the pound # for sixty sections at the same time. If the flashing continues, which it did for me, they say there is nothing they can do and they then try to sell you an upgraded computer. Good luck, total process on the phone took one hour and twenty minutes. Sorry, this is NOT a joke an it really was not funny.



    Brad

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 26, 2009

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