Question about HP Photosmart C4280 Aio Printer

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Printer keeps saying usb not connected when i try to scan

I have a hp sliine and everytime i try to scan somethin, it says usb not connected and it definately IS connected.
helpppp!

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You must give scan commands from within HP Device Manager.  Try this, it should be fine.
gary.schaut@gmail.com

Posted on Jan 12, 2009

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Printer keeps saying usb not conected


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Hp all in one says USB IS NOT CONNECTED when I try to scan


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Dec 12, 2008 | HP Photosmart C4280 Aio Printer

1 Answer

Keeps saying USB not connected


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

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1 Answer

I'm having a problem with my all-in-one printer


I have heard of this problem several times. Try another USB port (I'll assume it is USB and not parallel).
If that does not work, pay the $35.00 to HP and have them walk you thru their steps to repair. NOTE: HP software/drivers of-late are *extremely* finicky to keep on-line! Esp. with the scanning part. Want a very good, inexpensive, AIO printer that just *works*!?!?!? Buy anything from Canon. They're hardware is exceptional, their software is not intrusive (like HP), and it just...... works!

gurutim

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Scanner keeps saying USB not connected


Use the scan commands from the HP device manager, not the printer.
gary.schaut@gmail.com

Jul 26, 2008 | HP Photosmart C4280 Aio Printer

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