I have a Zoom 5241. Have had it for at least a few years. About a month ago I kept losing my internet connection ...the modem keeps resetting. Power light always stays on. But every 15 to 30 minutes all lights except the power light go off and then it resets. I can access the internet just fine when it's working and not resetting. But like I said, every 15 - 30 minutes I lose internet access and the modem resets. Then its fine for the next 15/30 minutes. Not using a router. Ethernet cable direct from modem to desktop. Is my modem dying or is it something with Charter? Don't really have the money for a new modem so I don't want to buy one unless I'm sure that is the problem. Anyone? Thank you.
SOURCE: I have the Zoom X6 (5590) DSL Modem, trouble using software
You may check the following:
1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.
2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.
3. Try another wall outlet.
4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.
5. Possible defective modem.
Hope this helps! Good luck!
SOURCE: whats the ip adress or gateway and default
On the black screen type
IPCONFIG and then hit enter
there you can find the ip address
For password you need to contact router vendor or ISP
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