Question about Garmin StreetPilot 2620 GPS Receiver

3 Answers

Touch Screen Issue

My 2620 powers on, responds when I touch 'ok' on the warning and map info screens, and then loads the correct local map. The four soft keys also function properly, going into the proper menu. However, from that point, the touch screen does not respond (no clicking sound, nothing). Garmin tech support has suggested that it is the touch screen sensor that needs replacing ($250), but I don't feel it would respond when I touch 'ok' on the opening screens, if that was indeed the case. Anyone have troubleshooting advice you would mind sharing? I'd just like to know how to reset the system, at the very least. Thanks for any help out there. Troy

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  • rdma Feb 04, 2009

    I have a StreetPilot 2620 and tried the solutions. First off the Menu and Route button is the same on this model so all those "hold these two buttons" instructions does not apply. However, holding the Page and Menu buttons during start up which produces "do you want to eras all user data?" box and answering "no" then shutting the unit down and starting it again seemed to fix the problem. For how long is the question. The touch screen in the last few months seemed to have a mind of its own - working sometimes and then not at all. It would hang up on a route and wouldn't shut off while the touch screen went inoperable. So I hope this works now that's it back and working again. I also wonder if very cold temperatures may be causing the problem. Anyhow, thanks for the fix and hope it works for awhile.

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Woofer,
....following your 13 sstep solution lead me to a problem of button identification for the 2620... The Menu & Route are one in the same button. Did you mean a different button for steps 5, and 8..???
Skywagon185

Posted on Jul 29, 2008

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(1) Disconnect any external GPS antenna. (2) Do not turn on auto engine. (3) Turn off any other peripheral devices. (4) Simultaneusly hold down the PAGE and MENU buttons while turning on the 2620. A prompt box will appear asking if you really want to delete all user data. Touch the NO selection. Then turn off the 2620. (5) Simultaneously hold down MENU & ROUTE buttons while turning on the 2620. (6) A self-running diagnostic program will appear. Allow it to run for a couple of minutes; check to see that all parameters indicate "PASS" or other indication of being OK. If any parameter is not OK, make a note of it for potential communication to Garmin, then proceed with the following steps (7) Turn off the 2620. (8) Simultaneously hold down the PAGE, MENU & ROUTE buttons while turning on the 2620. A SCREEN CALIBRATION adjustment screen will apear. Quickly touch the points indicated as the calibration program runs. At the end of this procedure, the screen will display a window indicating that the calibration either "PASSED" or "FAILED." If it "PASSED," continue to steps (8)-(9). If it "FAILED," turn off the 2620 and repeat this step. If, after three calibrations attempts, each one is "FAILED," then also turn off the 2620 and proceed to steps (8)-(9). (8) Turn on the 2620. Press the "OK" button each time prompted to do so. Wait for maps to load and for the 2620 to initialize, acquire satellites, and display your position. (9) Press FIND button, then touch the right-hand vertical screen position adjustment to scroll screen display down to reveal WAYPOINT selection box. If unable to select WAYPOINT, or if attempting to do so only selects an adjacent box, then repeat step (7), and return to this step. (10) When various waypoint selections appear, attempt to scroll down to a selection not visible when the list of waypoints first appears, and select one of them. If still unable to select WAYPOINT box, unable to scroll screen down (or if trying to do so selects a stored waypoint instead), once again repeat step (7). If successful,then proceed to step (11). Also proceed to step (11) if you have repeat step (7) but then still can't select WAYPOINT, can't scroll down after selecting WAYPOINT, or can't select a particular stored WAYPOINT. (11) Press the upper-right hand "X" to close out the FIND screen or sub-screen within that function. If unable to close the screen, press the PAGE button. (12) Press FIND button, and when selection screen appears, touch ADDRESS. On next screen, touch the STATE line and touch the ENTER A CITY in (name of state). When keyboard appears on screen, use it to enter your city, then touch OK. Continue this procedure to enter your house number and street name, then press "OK." If all screen keyboard keys not responding, repeat step (7), turn the 2620 off and on again, wait for it to initialize, and then attempt this step again. (13) Repeat this procedure several times if not initially successful. By the second or third run-through, the touch screen should respond fully and accurately. If, after many runs through this procedure, the touch screen still will not respond, the screen sensor probably will need to be replaced ($255). The foregoing procedure brought my touch screen back to life last evening, much to my delight. Do not be too concerned if the SCREEN CALIBRATION step does nto produce a "PASS;" on my third calibration attempt it produced a PASS but all of the touch screen points still had not returned to functionality. I was unable to get a PASS during the screen calibration step after that, but the many repetitions apparently nonetheless made the difference, as by patiently following the above prcoess for five cycles, full screen functionality was restored.

Posted on Sep 08, 2007

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Hi Troy, same problem with my 2610, It seems to be related to a voltage problem in my ford f-150 07. When starting the truck I think it sends current the wrong way because if i start and turn off the truck it goes back to normal, the problem comes back if i start the truck with the 2610 on. If this can help, the garmin tech also told me about the 225$ repair. Try turning the unit on and off and also your vehicule. Once it is ok, dont forget to turn the unit on and off while the car is on. It worked for me. I also know that this is not a definitive solution but it can help. Patrick

Posted on Jul 18, 2007

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(1) Disconnect any external GPS antenna. (2) Do not turn on auto engine. (3) Turn off any other peripheral devices. (4) Simultaneusly hold down the PAGE and MENU buttons while turning on the 2620. A prompt box will appear asking if you really want to delete all user data. Touch the NO selection. Then turn off the 2620. (5) Simultaneously hold down MENU & ROUTE buttons while turning on the 2620. (6) A self-running diagnostic program will appear. Allow it to run for a couple of minutes; check to see that all parameters indicate "PASS" or other indication of being OK. If any parameter is not OK, make a note of it for potential communication to Garmin, then proceed with the following steps (7) Turn off the 2620. (8) Simultaneously hold down the PAGE, MENU & ROUTE buttons while turning on the 2620. A SCREEN CALIBRATION adjustment screen will apear. Quickly touch the points indicated as the calibration program runs. At the end of this procedure, the screen will display a window indicating that the calibration either "PASSED" or "FAILED." If it "PASSED," continue to steps (8)-(9). If it "FAILED," turn off the 2620 and repeat this step. If, after three calibrations attempts, each one is "FAILED," then also turn off the 2620 and proceed to steps (8)-(9). (8) Turn on the 2620. Press the "OK" button each time prompted to do so. Wait for maps to load and for the 2620 to initialize, acquire satellites, and display your position. (9) Press FIND button, then touch the right-hand vertical screen position adjustment to scroll screen display down to reveal WAYPOINT selection box. If unable to select WAYPOINT, or if attempting to do so only selects an adjacent box, then repeat step (7), and return to this step. (10) When various waypoint selections appear, attempt to scroll down to a selection not visible when the list of waypoints first appears, and select one of them. If still unable to select WAYPOINT box, unable to scroll screen down (or if trying to do so selects a stored waypoint instead), once again repeat step (7). If successful,then proceed to step (11). Also proceed to step (11) if you have repeat step (7) but then still can't select WAYPOINT, can't scroll down after selecting WAYPOINT, or can't select a particular stored WAYPOINT. (11) Press the upper-right hand "X" to close out the FIND screen or sub-screen within that function. If unable to close the screen, press the PAGE button. (12) Press FIND button, and when selection screen appears, touch ADDRESS. On next screen, touch the STATE line and touch the ENTER A CITY in (name of state). When keyboard appears on screen, use it to enter your city, then touch OK. Continue this procedure to enter your house number and street name, then press "OK." If all screen keyboard keys not responding, repeat step (7), turn the 2620 off and on again, wait for it to initialize, and then attempt this step again. (13) Repeat this procedure several times if not initially successful. By the second or third run-through, the touch screen should respond fully and accurately. If, after many runs through this procedure, the touch screen still will not respond, the screen sensor probably will need to be replaced ($255). The foregoing procedure brought my touch screen back to life last evening, much to my delight. Do not be too concerned if the SCREEN CALIBRATION step does nto produce a "PASS;" on my third calibration attempt it produced a PASS but all of the touch screen points still had not returned to functionality. I was unable to get a PASS during the screen calibration step after that, but the many repetitions apparently nonetheless made the difference, as by patiently following the above prcoess for five cycles, full screen functionality was restored.

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