Question about Dell (C1297) 730-Watt Power Supply

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I have a 720 xps by dell and need a power supply too run my 280 evga cards hope you can help find one

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  • lchrmhda Jan 08, 2009

    that would be fine. thank you lester

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HI,

I'll let you know if there is a power supply cord available for your model.

Posted on Jan 08, 2009

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I am claudus_07 and i was a Dell - XPS Technical Support Specialist before so i will be glad to assist you with your concern.

As you said into your post, you tried plugging the AC Adapter to the power source without plugging the other end into the XPS laptop and the Green Light on the adapter is lit. But when you plug the jack on the laptop, the Green light is out. As for my experience on your laptop, there could be a problem with the power supply or the motherboard of your XPS laptop. Because everytime you plug the adapter to the laptop, the green light is going out so it means that the laptop or the adapter is grounded.

Here's what you need you to:

Step 1: Call Dell XPS Technical Support 1-800-624-9896
Step 2: Tell them the issue and the things that youve done.
Step 3: At the end of the troubleshooting, i know that the Technician will either replace the Power Supply, Motherboard, or the Adapter. (if you have a friend that has a Adapter same as yours, you may try to use it just to isolate the issue the Technician will choose from the Power Supply or the motherboard)
Step 4: If the Technician replaces the power supply and the issue still persists, call technical support again and ask them to replace the motherboard, no need to repeat the troubleshooting steps anymore just tell them that youre already done with it. (Dont ask for a system exchange, because i know that they will not give what you want.)

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Thanks!
I know it will work. Be Positive!
Your good rating will be very much appreciated.

Good luck and thank you!

- claudus_07™
romaragregado@gmail.com
www.romaragregado.tk

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