Question about Sony DAV-S500 System

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Irregular performance... The last two times I used the DVD player, I had problems. The unit is 6 years old and I have never performed any maintenance such as cleaning, etc...I have not checked the manual but I assume there must be some periodic cleaning suggestions. One issue was in the middle of the movie, the system stopped and on the DVD monitor "Protected" appeared and the machine stopped. It took several attempted to eject the DVD. This has never happened before. Tonight, it took several attempts for the disc to load and register. The disc loaded, made a rubbing sound when entering and did insert but on the DVD monitor "Insert Disc" appeared. The system finally worked when I began playing the disc while the TV was on versus the video... I then switched to Video and the system worked fine. Any suggestions?

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Sounds to me like your laser is gone.
Some discs are harder to play than others as some are multilayed, check online as to whether it is suitable to use laser cleaners these are like discs with soft brushes attached, you can get them from pretty much any computing place, i wouldnt know whether its sensible to use on a DVD player, but couldnt hurt anymore eh?

Posted on Jan 08, 2009

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