I had the same problems some months ago. I only solved it when I deleted the printer settings from my computer and reinstalled the software, making sure that I installed all the components from the CD. Also make sure that the printer is on fax default setting when you are using it as fax. You can check this by going to My Computer then Control Panel, then choose Printers and Other Hardware then choose Printers and Faxes. You can then set as default hp Officejet 5500 series fax. Hope these suggestions help.
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Odds are that you have a bad toner cartridge; especially common when using remanufactured cartridges. (Staples, Corporate Express, etc.) Replace your cartridge with an OEM HP cartridge and you should be OK.
Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.
scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.
With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.