Re: Kodak 5100 AIO won't print after cartridge change
The red blinking light indicates that your printer wont recognize your ink carthridge. you can try to reseat the carthridge and the printhead. to remove the printhead just press on the release tab which is located on the upper left corner of the printhead wall. If this will not correct the issue, you need to call their technical support hotline. maybe the carthridge is faulty or there is a problem on the printhead. their hotline no is 1 800 421 6699
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Check the version of AiO software you are using. We had to re-install the Aio Kodak software yesterday because the print que did not register when I changed the ink cartridges. The AiO would scan, but the computer side still thought it was out of ink.
Perhaps the latest software will fix your problem too.
If you have done all the steps to clean the printheas, as listed in the printer's maintenance program, contact Kodak and let their customer support know your problem. You will need your model number (5100 AIO) and serial number (lift the platform where you change the ink. There is a number there. They will send you a new printhead. It takes 30 seconds to replace and there are no tools required.
1.Please verify that the ink cartridges are intact and securely inserted into the printhead.
a.Lift the printer access door, then remove the ink cartridges from the printhead
b.Verify that the label on the ink cartridges is intact, and the cartridges are not damaged.
c.Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.
2.Clean the printhead.
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your computer, open your Kodak AiO Home Center software. b.Click
on the Help (?) button. c.Click
on the Maintenance option. Click
on the Clean Printhead option
3.Print Demo Page.
Press Photo and Copy buttons at the same time for 2-3 seconds or until the printer starts printing then release the buttons.
If issue persists,the printhead on your printer require replacement. Call 1.800.421.6699
The printhead has dried out and you need to contact kodak to get a replacement, they may do this under warranty. The same thing has happened twice now with my AIO 5500, I guess the problem is if you don't print very often, the ink dries out in the printhead itself, not the cartridges.
Sorry to hear about your problems. Here are the steps Kodak AiO Support will ask you to perform.
Remove the black and color ink cartridges. Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead. Place the printhead right back into the printer and push straight back on the back wall. You should hear a loud snap. Replace the ink cartridges which should snap as well. Close the printer. After about a minute or so the printer will ask you to do a calibration. Insert a paper and press start. Scan the calibration sheet. After that, in the menu, do a printhead clean. Do one basic and one deep. Print a demo sheet to see if anything has changed. If the picture looks better, continue to do cleans. In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead. The whole process is short and free. The number for Kodak AiO Support is 1 800 421 6699.