Ok..so my zune froze again idk wats happening..as normal i plugged it in to my computer to charge and then it rebooted but then it went to a black screen it didnt go to the main menu.... if i listen to the back of the zune..i can hear this clickin sound does anyone know wat to do?
Ah, these are old posts and everyone has probably solved their dilemmas by tossing the player or returning it. So, in the interest of getting these posts off the grid...
.. "mellojanelle" & "Guest on Jan 11: Y'all plug the Zune in. Software is not open, you should get the Main menu on the device screen. Software *is* open, you should get "Connected" on the screen. You get nada, except for a "clicking" sound (which should be heard from the back or the front. .. That is your hard drive screaming thru its death throes, I think. Maybe try this, or this, and finally, this.
.. "Guest on Feb 21": Well, heck, try the above links, too. I don't think your HD is goin' on the fritz, is all.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
Hope this helps!
If this helps Rate this a FIX-YA.
Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:
My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!
My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.
What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.
What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.
Mine does this if I let the battery get too low. In order to fix it I have to open the case, unplug the hard drive, plug the zune into my laptop and let the battery charge for a couple of minutes. I then turn it back off, plug in the HD again, replace the case, and plug it back into my laptop and it boots just fine.
I Imagine this means I have a weak battery (trying to spin the HD drops it below minimum voltage), but maybe this'll help someone else get up and running again.
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D