Question about HP OfficeJet 7310 All-In-One InkJet Printer

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The printer doesn't recognize the new original HP color cartridge

The printer displays : "insert color Printer Cartridge in Left Stall" message.
After I proceeded to insert an HP Tri-color Print cartridge (97), the printer still displays the same message as before " insert color Printer Cartridge in Left Stall" as the printer does not see the cartridge that I installed.

I replaced the cartridges before and worked fine. The black cartridge has no problem.

Note: The cartridge was installed correctly and I used original brand new cartridges which I bought from Office Depot.

Please help

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There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Posted on Jan 08, 2009

  • Maria Paz Haro
    Maria Paz Haro Mar 31, 2014

    I don't see any broken spring. I compeared the color ink holder to the black ink holder...

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Have a suggestion: i have the officejet j6400 wirless: when i replaced my color ink cartridge and told it to do a test page/allignment it told me the color cartridge was not installed. I canceled, check, everything was installed correctly, closed the lid and just sent a print command and everything worked properly. I think, with mine their might be a fault/misread in the instalation, but it works fine, now it tells me level of ink and all. That is the best i can tell you, just faulty information on the mechanical side. Have you tried just putting in and printing? Hope that helps you out if not sorry i couldnt give you more advise.

Posted on Jan 08, 2009

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Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
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    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
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How to Reset an HP Inkjet Cartridge
Hi there
Instructions
Things You'll Need:
Adhesive tape

HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
The contacts on the back of the cartridge are programmed to read the ink level, but they don't reset for the printer just because you add more ink.
You must get the printer to recognize the cartridge as new.
You can do this easily if you have two other old cartridges, or you can manipulate the contacts on the refilled cartridge.


Step 1
Insert the cartridge you refilled into the HP Printer.
Have the printer print an alignment page, thus recognizing the cartridge. The printer will still read the ink level as where it was before you refilled it.
Step 2
Remove the cartridge from the printer and replace it with another old cartridge.
Have the printer print an alignment page with this cartridge so it recognizes it as a different cartridge from the first one.
Step 3
Replace the second cartridge with a third one and run the same alignment page.
Because the printer only retains the memory of two Print Cartridges, it will erase the memory of the first (refilled) cartridge.
Step 4
Insert the refilled cartridge into the printer.
The printer will now recognize the cartridge as being full.

Next Steps
Step 1
Tape over the contact squares on the top left corner of the cartridge's contacts. Insert the cartridge into the printer and run an alignment page. Ignore any messages that might appear saying there is a problem with the cartridge.
Step 2
Take the cartridge out of the printer. Remove the tape from the left corner and tape over the contact squares on the top right corner. Place the cartridge backs in and run another alignment page.
Step 3
Remove and reinsert the cartridge, this time with no tape on any of the contacts. Check to see if the printer recognizes the cartridge as being full.
Step 4
Repeat the above steps if the cartridge is still shown as being empty.
This time, use the bottom corner contact squares instead of the top ones. If you are still unable to reset the cartridges, using multiple cartridges is likely the only way to do it.
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http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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      1. Reinsert the color cartridge.
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      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
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    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
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