I keep getting the message "the feature you are trying to use is on a CD-Rom or other removable disk that is not available. Insert the "Scan" disk and click OK" and then other messages appears "Error 1706 not valid source could be found for product scan the windows installer cannot continue" and "the path "1" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "Scan.msi" in a folder from which you can install the product Scan" After sever attempts of clicking the OK buttons to each of these messgaes the scanning does take place, but in the couple of years I've had the printer I've had no real issues before and just wondering why now this is happening. I recently deleted a number of old files and was wondering if I inadvertently removed this scanning this HP Scanning one in error. I am struggling to locate the HP disc that the error messages refer to. Can you please advise how I can overcome this Regards Ian Willson Mobile 07766396233 (based in the UK)
SOURCE: I have a HP Photosmart
Hi Helen,
I will walk you through a scan process and you can tell me after if it works properly that way or not.
For this, I'm going to assume you have a windows system.
Turn on the computer and printer.
Click on START
Then SETTINGS
Then CONTROL PANEL
Then SCANNERS AND CAMERAS
Then click on your printer Hewlett Packard C5380 in that list.
When the SCANNER WIZARD comes up, just click on NEXT.
Place a photo or something face down on the scanner tray to be scanned.
You can adjust some of the PICTURE TYPE or CUSTOM SETTINGS if you want, but for this run it's best to just keep it simple and leave the default settings (Colour picture - 150 DPI).
Now click on PREVIEW, and wait for the scanner to do a quick preview of the item.
When the preview comes up, adjust the size of the preview box by dragging the corners to make it just a bit larger than the item you are scanning.
Now click on NEXT, and then fill in the file options on the ensuing page.
Choose a name for the folder the image will go in (not important).
Select a file format (JPG - JPEG Image is standard).
Then just select a place in your directory for the pic (right on the DESKTOP would be easiest).
Then click NEXT.
The scanner should now be executing the complete scan of the item.
Now click on the option NOTHING I'M FINISHED WORKING WITH THESE PICTURES.
Then click the FINISH button.
The folder should then automatically open up and show your scanned image.
If it doesn't, just click on the image icon wherever you saved the image to.
Then just comment back here to this page and let me know if the results were any different from your attempts, and I will respond as soon as I see it.
Thank you very much.
Joe.
SOURCE: my printer will not print.
Hi there, regarding with the problem that you have..the error message that you are encountering with that machine is something about to work on with the printhead..because the printhead is the one causing the problem why is that the error message keeps on popping up, i believed that the printer model that you have is already out of warranty..the printhead is not replaceable if the printer is out of warranty.. well in that case, quite frankly the printer is already faulty.
you can definitely call HP by dialing this number 1-800-474-6836 and let them see what they can do in their end..
Thanks!
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